Runde Chevrolet

780 Illinois 35, East Dubuque, IL 61025

"I would never buy from here again. The treatment we received after purchase was appalling. The owners are rude, arrogant and inconsiderate. Worst customer service experience of my life. They won't even listen to your concerns after the sale. Don't know how they can stay in business when treating their customers like that. BBB the State will be hearing about this. Everyone else I recommend you stay far away. Please buy from anywhere else besides these terrible businessman and managers."

"The journey I've had with the dealership was the worst customer experience in my entire life. The owners are rude, immature, and arrogant. They didn't take the time to listen to a customer concern from someone who bought a brand new vehicle from them. Any issues after the sale you can forget about it. I would never even think about doing business with them again. Some of the worst managers I've ever encountered. They aren't even willing to admit when they make a mistake. They will lie to your face. And then threaten to call the police if you don't leave. I am appalled. I hope GM is aware of how this dealership represents them and how they treat their customers. I would never want to do business with or even step foot inside their dealership again. I recommend you avoid at all costs! Filing a complaint next with BBB and the like. Customer service was soo terrible I can't get this taste out of mouth. I wish I never would have bought my car or given them any of my business!! Absolutely terrible."

"First of all, we would like to give a shout out to the sales team for making us feel welcome right from the start. We were looking at vehicles on the website for a few days and noticed that a new one was coming in soon, so we made the call to set up a time to look at and test drive the vehicle. The staff was very kind and respectful. We didn't feel pressured or rushed into the purchase at all. The staff was very accommodating as well. After making the purchase, the sales team helped us navigate through the screens to set up the vehicle's safety features and the 3 month trials services. We felt very comfortable with our decision to purchase with Runde. We will definitely keep them in mind for future purchases. Thank you so much for making this purchase experience one to remember."

"Great dealership nice and honest. Straight up dealings with everything. They now have a life long customer. I will refer anyone to this company. Thanks Taco you are awesome at your Job. Keep up the great work. I love my 2024 Silverado 1500 Crew Cab truck."

"Runde provided a very good sales person, Dean, that was generous, kind and detailed. From purchasing the vehicle on, it was a disaster. We were told that one of their benefits is that they delivered the vehicle, and this was appealing as my husband had just had bladder surgery so doing a three-hour drive would be difficult. They then said it would be weeks before a delivery could be made, so we struggled to get there to pick it up. Three weeks AFTER we had the car, we received the new plates and about as we were to put them on, we were told that there was a problem with the lender and we needed to bring the car back as the lending was not approved. Are you kidding me? Wasn't that communicated to the finance person before signing? Yes it was but it was overlooked. I would give a kudos to the salesperson, Dean, and the manager of used cars, Chris. But as far as one of the owners goes, his comment was "why are you calling me?" Well excuse me - - I won't ever bother you again and hopefully no one else will from our capital city of Iowa. I'm thinking a ONE rating might be even a bit generous. Note to self: don't do negotiating or car buying outside of a 50 mile radius of home!"