A-1 Self Storage

"I would rate it lower if I could. I had my locker broken into and she wouldn’t even come to look at it. I had to put a new hasp on it myself. I left there 23 months ago. Cleaned out my unit. Let them know I was leaving in advance and still get a bill. They can’t even handle their paperwork. According to this bill I owe $1688.00. What a joke."

"This is the complaint I made with BBB in May 2024: Late in March 2024, we decided to remove our travel trailer from A-1 Self Storage, and to terminate the business relationship with them. By April 1st, 2024, we had secured a new storage option, and removed the travel trailer from A-1 Self Storage Property. On April 1st, 2024 at 4:17 pm, I called A-1 Self Storage to give them notice that we are terminating the lease the payment they received on April 1st, 2024 would be the last. I left a voice mail. Having not received any response via phone, I sent them a certified letter to their PO box notifying them that we had removed all of our property from the facility, and that we would be making no further payments. Still no response. Based on other complaints here on BBB, I took the proactive step of cancelling the bank draft payments. Fast forward to May 1st, 2024. I would normally have received an email invoice by now for the May payment, did not receive one, assumed that everything was complete. Fast forward to today, May 9th, 2024. I received an email stating that I owed May payment, as well as 2 separate late fees...one reportedly issued on May 4th, and the second one reportedly issued on May 9th. I called again today, May 9th, 2024 to inquire about this bill...no answer, had to leave a voice mail. I'm not optimistic that I will get a response. I'm just looking for termination of the agreement like I had asked for over a month ago, without having to pay for services since I requested the termination. Mid-July 2024, I still haven't heard a word from the owner of this property (I'm not willing to call it a business). The bill has continued to rise. I was charged a "Lock Cut Fee"...funny enough, it's a parking space, no lock to cut. Charged a "Certified Mail Fee"...never received any certified mail (they do indeed have my correct mailing address, as I'm receiving paper bills from them). I know the previous owners of this property, which is why I started renting there...the previous owners were AMAZING! The current owners however, are not. PLEASE...DO NOT USE THIS OPTION FOR YOUR SELF-STORAGE!!!"

"FIRST of all, I reported ALL 5-star reviews to Google as misleading and/or spam, as these are CLEARLY the owner(s) trying to increase their rating... Rented a unit online. The only door there (a small hinged entry door) had 2 locks on it (but they did no good with the broken latch) I have video evidence of this. as the video was rolling and I opened the door, the unit was full of someone's furniture. I immediately called the number listed on the gate (with the non-operational keypad), and reported this. She said "I will have to drive there and look at it. I will let you know". We had a flood coming quickly and needed to rent a spot right away so I simply asked for my deposit and pro-rated rental fee back and she stated, "well that isn't instant, it takes a while". That was 2 weeks ago and the last I heard from her...no refund given. I see others have gone through similar situations with this "company". I am willing to do extra legwork for the group if we would all like to get together for a class action-type lawsuit/criminal charges (deceptive business practices, theft by deception, wire fraud, and general theft, loss/damage to property, intentional infliction of emotional distress, etc...), as that was some advice given to me by someone that actually is employed in the field of litigation...Just let me know. People like this have no business "running" any sort of operation, especially one with access to credit card information. DO NOT give them your credit card information, as they WILL steal from you as they did me and several others..."

"Do NOT rent from this place. The owner Julie Coiner does not know how to run a business let alone how to treat a customer of 9 years. She will NOT return a phone call or text. She will NOT help you if you lose your key. I have been shut out since Aug 2023 because my HUSBAND is the renter and too busy to deal with this situation. She will only open it for him even with his permission to let me in. Sorry Julie people are busy and sometimes just need help and a normal human being would recognize that but not you...noooooooo"

"If I could give less than 1 star I would. First day I got there I came from out of town with 3 vehicles full of stuff and they didn't even have my unit ready. I get a different unit and keep that one for 4 years. The unit has mice, bugs, etc. Fast forward to May 2023 when I empty my storage unit. They have continued billing me every month since. They try to charge for leaving stuff in there(I have video it was empty), late fees, anything they can think of . It's now October and they say I owe them $400+ for a unit that's been empty for 5 months. Also when you call them they hang up on you if they don't like what they hear. Absolute joke of a company - stay far away!!"