Xhale City - Rome | CBD • Smoke • Vape |

"Bought a product from them which didn't charge and they replaced it for me even though I was stuck at work and couldn't return it the next day as stated required. All around great people"

"Great staff and know what they doing I recommend anyone to go there"

"Was looking for a vape store in the area and tried this one because of the high reviews (hope no one else makes this mistake) I advised the associate that I knew nothing about vapes and asked her to find what pods and coils went with my device ( an older SMOK) after comparing a few coils and pods she brought what was supposed to fit the unit to the register and I purchased them and left trusting her expertise. (Big mistake) Back at the car I replaced the old pod with the newer one I had just purchased. It fit, so I remove a newly purchased coil from the pack and attempted place it in the pod… no dice. I go back in and advise her that these items were not compatible. She called a few people who didn’t answer before getting through to someone named Gage. He then advised her to inform me that they did not have the coils that went with the pod that they sell and that a refund was not an option but suggested cigarette lighters….. my exact words were “are you serious?! I came to purchase items for my vape and you’re offering me lighters in exchange for the items you sold me assuring that it was compatible” She seemed to get irritated that I didn’t want lighters and that I simply wanted a refund so I could take my business elsewhere. After some polite but uptight back and forth I exchanged the items for a disposable vape (that I did not want or need) just to be done with it. It seems as if their concern is not with customer service but getting the money and keeping it in the store. Lesson learned. I will take my business to a store that values customer service as opposed to just getting your money. I can only pray that the owner/owners invest more time in training their staff and require that they actually have working knowledge of the items they sell. Overall, I’m extremely disappointed with my experience and hope my review saves someone else the hassle."

"Went into this location and bought two packs of coils and a 6 mg bottle of cloud nerds peach blue raspberry. Went to the car to change my coil and fill my tank of juice. The top popped off instantly and went all over myself and my daughter. I took it back inside, and politely stated to the person behind the counter, that I was sold a busted bottle, and I needed to get a replacement. He refused to do so. Edit: it has been a month since I posted this review, and I have not gotten a reply to my email that I sent, nor have I gotten a follow up to this review. This experience has led me to completely refrain from shopping at or suggesting Xhale city, both this location and the chain as a whole. I run a vaping YouTube channel, and have a growing amount of followers who ask me for suggestions on which brick and mortar store they can give their business to in Georgia… and while I previously would recommend xhale city… I cannot do so in good faith anymore. They are sometimes the only game in town in certain cities in northwest GA. And because of this abysmal service, I will go without if my only option is shopping from them. Fortunately I found a reputable online vape shop that I now use and save about 75% of a price difference when using. I am not about taking bread off of people’s tables so I won’t post the link… I only wish Xhale city was capable of the same level of fairness in dealing with their customers."