Lucky Laundry Lowell 1280 Lawrence Street, Lowell, MA 01852

"If I could put zero stars I would. Wouldn’t even let me dry my clothes"

"I been going to this place consistently lately because it’s convenient but yesterday was my last time giving them any of my money. I went with my 5 year old daughter she asked to go to the restroom. The only way to get in is if someone buzzes you in. I asked the man that was working there to buzz me in which he did but with a stank attitude when I walked in the toilet was full so I tried flushing it but wouldn’t flush because it was clogged and not with urine mind you they only have one bathroom. I left the rest room to tell him what had happened dude didn’t care neither did his wife that also works there. I wasn’t acknowledged, talked back to, nothing. He looked at me for 1 sec and then kept watching whatever he was watching on the tv. Not caring that I was with my daughter. I was extremely pissed off they didn’t bother apologizing or doing anything about it. Just a little story when I first started coming here a while back I was paying them to wash and clean my clothes but then I realized they did a bad job some clothes was missing and colored clothes was bleached. They ruined my clothes and didn’t say anything about it so I decided to wash it myself from that point on. After the first couple times I noticed homeless people go in wash their clothes and leave a bad smell behind. The washers smelled so bad you can tell the laundry mat isn’t maintenance enough or at all really the place is dirty so I started going different places to avoid coming here. I did laundry late at night yesterday because I had no choice my daughter had school the next day so I came here but NEVER again. I’ve had enough they should be shut down at this point honestly!"

"I go to my grandmother's house every week to take out her trash, buy her groceries, do her laundry and to overall check on her because she lives alone in the area. I typically go to this laundromat to grab some change for laundry but this time the lady didn't allow me to get change. The place was still open, it was well before the final wash time, but I was turned away for some reason. In stead of arguing I simply took my business elsewhere. Very disappointed, and confused."

"Horrible experience. Came to do laundry here because my washer in the building wasn't working. The large washer said it was $5, but the one next to it said $6.50. I didn't think anything of it. However when I started putting my quarters in I noticed one time the price didn't decrease. It happened two more times before I told the employee or owner. She came and saw that I had placed the rest of my quarters above the washer, took them and put the rest in the machine even though she saw that it sometimes didn't work; used it all and had to use 2 of hers (mind you this is a $10 roll I just got from Market Basket). I asked her if I could get at least $1 back since it took some money, she opened the slot where all the quarters are; counted and said there was only $5 and the machines are $6.50. She basically said she couldn't give me money back because I didn't even put enough money in. I told her that she saw some of the money didn't go through. She still wouldn't so instead of arguing with her, knowing there was a language barrier I just told her to forget it."

"Although I am very disappointed with the overall experience, I will say I am happy that I made out without any issues (clothes seemed to be clean). I would recommend replacing the line of washers where washer number 9 is. There are cockroaches within the washer visible on the washer screen that displays the coin amount. The best bet is to get the owner of that plaza to renovate the entire building, in and out, to say the least. It is disgusting to know there is a running pizza shop on the other side of the separating wall."