Townsend Energy

"I recently had to change suppliers and selected Townsend based primarily upon their reviews. Being a new "generator only" propane customer, I have to say that so far I am delighted with the customer service. During my new customer tank inspection, a leak was detected underground that has more than likely been there for many years. The service technician could have finished his inspection and sent me to the scheduling department for a future repair but instead he called for parts and labor assistance and had me back in service within a few hours. This included digging by hand on a brutally hot day. Who could ask for better service than that! If it weren't for the fact that I have been buying my home heating oil from another company for over 40 years, I would probably swap that as well. Thanks again to the two service techs who helped me out to keep my generator ready to run."

"The customer service and attentiveness from Townsend Energy stands out above the rest! It is unparalleled and so appreciated in today's environment. I would highly recommend Townsend Energy to neighbors and friends and only wish I could use them for all my home improvement needs! I was greeted by employees who clearly care about their work and the customer. They were not only responsive, reliable and informative but friendly and kind! A special shout out to Bill, Ben and Manny! Thank you for providing such a pleasant customer experience!"

"Recently had Townsend Energy install replace an oil tank. The crew arrived on time, were polite and professional. They kept us informed of the progress, all the work was done to our satisfaction including clean up and removal of some oil. Overall an excellent job and we would highly recommend Townsend Energy."

"One year ago we had our furnace replaced with a Bosch heat pump system. The communication and installation from Townsend Energy was excellent and we have had zero issues with our new system. When I noticed a pinhole leak in our older oil tank I called Townsend and they had someone to our door immediately. We had been given an estimate the previous year so it was very easy to move forward. The installation crew was courteous, thoughtful and efficient! We could not be happier with our new Roth oil tank and with Townsend Energy for their part. We have been customers of Townsend Energy now for 28 years and have always had great service, communication and peace of mind."

"I have been with Townsend since they bought Atlantic Discount Oil, my previous provider. I have always gotten great service from Townsend Energy. One time when I did have an issue, one of the Townsends personally reached out to me to resolve the issue. I just recently had a new oil burner, oil tank, and thermostats installed by Townsend. Kevin was very helpful with options on proposal and gave me info about the MassSave loan and rebate process. The installers did great job, and left the place clean! They even helped move some items in my basement when I was unprepared for their arrival. Michelle reached out me when the job was completed to make sure I was I was satisfied with everything, and I got a thank you card! Excellent customer service!"