Coastal Plumbing and Heating

"Do not hire this individual for work. I hired ken to replace water shut offs in my condo. We spoke several times and confirmed the appointment via text and via phone call. On the day of the job he called and said he would be late, then he ghosted me u til I called him to check his status. He claimed his other job went over and he couldn’t make it after me waiting for a several hours. The job required me to contact my condo board and neighbors as water would be shut off. My condo is currently a mess as i had moved appliances and cleared out spaces for him to work. I took the day off work to be ready for him to work. After he cancelled I asked him to come he next day and he said he was busy until Friday afternoon (today is Tuesday). I find it highly unlikely that he will come on Friday afternoon and I don’t understand why he has rudely inconvenienced me and skipped out on the job. I do not recommend this individual he is rude and unreliable. If I could give 0 stars I would honestly this individual has pissed me off."

"I was recommended Coastal and was very glad about it. I needed a new water heater and Ken and his son came straight away. They installed a new one but that one leaked, they brought another new one the next day! I was thrilled! Highly recomend them! Couldn't ask for a better experience! Thanks guys!!"

"Nice guy, good work and very responsive. He works along side his son, which is cool. Only downfall was that he was an hour late. He apologized for the inconvenience. Would give 4.5 ☆ if i could. *****Updated Review***** I recently tried to contact Coastal Plumbing and Heating about a question I have about my water heater. The problem I'm having is that I'm running out of hot water since I've had the new unit installed. This was never a problem with the old unit. I never heard anything back. I tried messaging them from their website, from the site i found them on (Angi) and still nothing. A few weeks later i called on a sunday night around 730pm about a leaky pipe and no response. I even left a voicemail with all my contact info, still no call back until i called back Monday afternoon. I bring this up because the hours posted on their website is Monday-Sunday 7am-10pm. After this last experience i need to adjust my overall rating to 3 stars. EDIT #2- This is about Ken at coastal plumbing and heating located in GEORGETOWN MASSACHUSETTS."

"Ken and his son did a great job in replacing my water heater in a very timely manner. Reasonable, honest pricing and both were very pleasant to deal with. Will hire Coastal Plumbing and Heating again."

"My 16 year old State water heater broke down. I reached out to Ken as he was recommended by a friend of mine in the same neighborhood. Ken was very transparent about the process unlike the other providers who I reached out to who just wasted my time. First time replacing a water heater so got to learn a lot about the technicalities. Generally, everyone recommends to cross-reference the old model number to a new one so that the dimensions and specs match so that the new one can be installed in the same spot without having to do any more work like moving the vent outlet hole higher or lower plus any more pipe related works. However, there was a 1/4 inch height offset for my new one's vent outlet on the wall, since the old model and the new model recommended did not exactly match 1 to 1. The suppliers who sell you the water heater do not tell you that, and you only find that out if you try to go deep into the specs. Ken picked up my new water heater and confirmed about the dimensions with the supplier who failed to mention this offset to him. When he reached my home with the new model, I told him about the offset which i was not sure about and he again called and confirmed with the supplier who now said ya, there is a 1/4th inch offset. So we were very worried that time if the new one would even fit. But thanks to Ken and his son Ken, who talked to few people and confirmed that they could work with the offset and he installed the new model at my place. It took maybe a couple of more hours for him to install this because of the vent height offset but he and his son did a fantastic job. It is really hard to find transparent people these days. I am glad I went ahead with Ken for the job. I am highly satisfied and will definitely work with him in future. Highly recommend"