Houghton Plumbing & Heating

"They overcharge. Find an alternative whose prices are more reasonable."

"We cannot express enough gratitude for the exceptional service provided by Houghton Plumbing & Heating. What sets them apart is their unparalleled professionalism and expertise. One of the most remarkable aspects of working with them is their self-sufficiency; they do not require constant supervision on projects. Houghton Plumbing & Heating operates with a level of autonomy and responsibility that is truly commendable. From the moment they take on a project, we can trust that they will handle every aspect with precision and care, without needing to be micromanaged. Their attention to detail is reflected in the fact that everything always passes code inspections with flying colors. It's a testament to their thoroughness and commitment to adhering to the highest industry standards. With Houghton Plumbing & Heating, we have peace of mind knowing that our projects are in capable hands. Their ability to consistently deliver outstanding results without needing to be 'babysat' sets them apart as a top-tier plumbing and heating service provider. We wholeheartedly recommend them to anyone seeking reliable and efficient solutions. Thank you, Houghton Plumbing & Heating, for your dedication and professionalism!"

"While the quality of the work was fine, the business and billing practices of Houghton are terrible and shady. After offering to pay when the services were provided, we were told we’d get a bill. It never came. We finally got a bill 5 months later indicating it was the final notice. For roughly two hours of minor work by one person we were charged roughly $1000!! We asked for an itemized bill, which we still had never received, because the charges seemed high. We were told we were also charged for drive time, but still never received the itemized bill, or even information on an hourly rate. (Being charged for travel time was suspect because the person who worked for the company also visited at least two other residences in or around our unit that day. I wonder if they were also charged for the same travel time. Seems like it might not be legal and fall astray of consumer protection laws.) Despite still never receiving the itemized bill we asked for several times, we ultimately paid the bill out of frustration after a few weeks of trying to get answers. A week after we paid the bill, we learned they turned our account over to collections! Now we have to sort that out because of their shady and incompetent business practices. I cannot say clearly enough: do not use this company. You will regret it. I’ll put myself through A/C repair school before I’ll ever hire them again."

"Our toilet fill valve stopped working. We made an appointment with the company. The minimal is 4 hours work because the water has to be shut down for the whole building. We agreed. The company EMAILED us that they would send one technician. But at 9:20am, two technicians showed up! They told us that they have two in the same vehicle, therefore 2 technicians. I called the office right away and insisted that I only needed one technician to work on my fixing. They eventually agreed. The job was finished before 11am. Therefore the technician was here less than 1 hour and 40 minutes. But they billed us 4.5 hours, not the minimal 4 hours. We understand that they do charge travel time. But the travel time more than 2 hours?"

"Tailgating and weaving through rush-hour traffic. Cut off several cars and almost rear ended several more. Be careful they don’t crash into your car when they come."