Eastern Bank

"I’ve had my account here for almost 10 years and the reason I’ve stayed with this bank is that the people here always trying to find solutions to whatever your problems/banking needs are. Special shoutout to Anuschka (manager of the branch) who is amazing! She always goes above and beyond to really take care of her clients!"

"Eastern Bank is very professional , fast and have great hrs for people that work Monday-Friday. Went there for a wire transfer today, Sam in customer service helped me. Great worker…. kudos to Eastern Bank to have Sam represent your bank."

"I've been banking here for 20 years. This branch is a hit or miss sometimes the associates go above and beyond like 5++++ star to help you, other times I wait 10+ minutes and get told to wait my turn when i'm the only one in the drive thru and then don't get what i've asked for. 50/50 pretty consistently but still go because the support staff is top tier"

"This is a terrible bank, always has a skipgote, Bill pay is a joke, take forever to get your bills pay, I got penalized with late fee and finance charge and lost a lot of my credit score because of this bank, they refused reimburse for the fees, I put in my payment to deliver in a certain date, Witch were not fulfilled, they posted on my account when my payment got there. Do not use there bill payment, it's really unreliable, there tech is running like pony express, this bank is still using beta and VHS, this bank is so outdated, when you try to get a resolution, all you will get is a runaround, phone number Witch leat you to another phone number, you get the idea. Don't bother with this bank, go to another bank. you will have a lest a better friendly people."

"I learned that a longtime family friend was being embezzled and extorted. They were about to lose their home (mortgage via Eastern) and were not aware as the villian in this story was a family member in charge of their finances. Once I was the legal DPOA, the team at Eastern jumped into action to help me protect their assets as well as worked with me in order to save their home of over 60yrs. I was so blessed by the team members at Eastern who each became a hero to this couple in their 80s. Without these angels, this story would have had a catastrophically different ending. God Bless you, my Saugus team (and mortgage) angels. You know who you are. ❤️"