Avis Car Rental

"I had rented a car from Avis in Winter Haven Fl to drive to my grand baby birthday on 8/10/24. When we got on the interstate the truck was shimming bad and was pulling to the left. We had left to early to take it back so we drove on to Brunswick where we realized there was front end problems and front drivers tire was about to blow. Went to Golden Isles Airport to the Avis location and they were awesome! Rob the manager is outstanding and was so kind and helped me thru the process of getting me in a safe car to drive home. Rob will never know how much it meant to me in that stressful time for him to be so understanding. The other staff there was awesome also. They all were so kind and caring and got me into a safe car so I could go on to the party and then get home! Thank you Rob and your staff for everything!"

"Worst car rental, make sure you check every inch of that car, even the tires they will saddle you with damaged tire even though the manager said that the tires is not damaged, didn't hit anything, returned the car the same way I got it. They trying to make extra money. First and the last time"

"I cannot express how happy I was with the service I received from Mr. Robert. He gave us A1 service from the moment we entered until we departed. I am so glad I chose Avis/budget at this location. I would do it repeatedly if the need presented. The cars are always clean and exactly what I am looking for and the prices are reasonable. This was my second time dealing with them. Each time professional quick friendly personable service and out the door I went. Again to the young man Mr. Robert thank you for making the difference in my otherwise hectic chaotic. Thank you Ms.Janean for making the return process just as flawless as the pickup process each time I have returned a vehicle. Customer service was was topnotch ensuring this will not be my last time using them."

"Traveling 900miles to Florida to drop our daughter off at college with all her things in the car we broke down in Savannah, GA, at 9pm just 9 miles from the hotel we were going to stay in that night.  We managed to limp the car to the hotel, and the next morning started the process of trying to find a way to complete the journey.  After a long process of arranging to get the car looked at and towed over for service, I started what I thought would be the easy part getting a rental car.  That turned into a bigger issue than getting the car serviced.  There were no rental cars available in Savannah from any agency that day. We would have had to wait until the next day when we were supposed to be dropping my daughter off at 10am.  I continued to call and web search for rentals available that day and eventually ended up at Brunswick Avis 65 miles away.  They had exactly what we needed, and we were able to pick it up by noon and return it one way wherever we ended up.  The gentleman on the phone was very helpful arranging the car and holding it for me for the hour and 15min it took to get there and the ladies behind the counter were very helpful getting me the car and explaining that they were an independent franchise, so there were potentially some tricks to getting the car returned.  This was a corporate vehicle, so they did not have to charge me a return fee and we could return it anywhere.  This turned out to be very useful as we had been told by the dealership it could be a week before they could service our car, so we had made the reservation to return the rental car at our home. While dropping my daughter off at school the following day the service manager called and said they had bumped our car to the front of the line, were able to look at it figure out the issue, and would have it fixed the next day.  They are getting their own 5-star review from us. I dropped the rental car off at the Savannah airport on the way back home after picking up our repaired vehicle.  They were very busy, and the agent scanned the car in and said everything was good to go, and they would e-mail me the receipt.  I have done this dozens of times for work, so I thought nothing of it, but I should have made sure I had a receipt in hand before leaving the airport.  I never received an email while driving the many hours to get home.  I tried to check with Avis customer service and was sent into automated response call hell and could not talk to a real person.  There is no button to check that fit my circumstances.  I finally called the Brunswick Avis directly.  The Agent, a human being, was very pleasant and worked with me.  Turns out the Savannah Avis never closed out the rental. Within 15 minutes speaking to the Brunswick agent, I had an email of the rental charge receipt.  I wish all customer service would revert to human beings who can work outside a script and are knowledgeable of their profession as the Brunswick staff are.  I would give them more than 5 Stars if it were possible."