Mass General Primary Care Associates 52 2nd Avenue, Waltham, MA 02451

"This place is awful.. They do not respond to any messages you send. My last message I sent said " Is anyone there" No response. I can see that they are reading my messages but they don't respond."

"Staff are rude and inefficient. Similar to a previous reviewer, I had a time sensitive prescription refill request and had to call multiple times only for the receptionist to tell me those take 48 hours, with no care for my current circumstance. They do not follow up in a timely manner, even when they say they will, and there is no way to email or leave a voicemail after hours. Avoid at all costs!"

"I have been a patient of People Care Associates for ten years and I love them. First, there medical staff is caring and kind. They have always taken the time to set my mind at ease. They are also very available - I have never had trouble getting an appointment quickly for urgent matters. Their nursing staff responds quickly to messages. Also, it's nice to know that if something serious comes up and I want to go to MGH downtown, they will have my medical records. Their location is also very convenient. It's easy to get to from towns along 128 or 2. Plus, there are many other medical services in the building, so you can often get follow up work taken care in one visit. I highly recommend them."

"I had already seen several specialists at the MGH Waltham location and was pleased, so I thought I'd give the primary care a try. Big mistake! Saw Dr Shilpa Kumar. First, I was rushed into the room by a nurse muttering something about staying on time. She actually looked anxiety ridden about keeping the appt on time. I know that my case is a complicated one, so this was the first red flag. Second, I told the Dr I had been coughing for 3 weeks, felt like I had a consolidation in my chest, felt short of breath, had been using my nebulizer, and cough medicine (in addition to other issues we discussed). She never listened to my lungs nor suggested a chest xray, but I did hear about her patient behind me, who was running late? 3 weeks later I ended up in Urgent care, couldn't breath still, felt lousy, and still coughing. Chest infection, 10 days of antibiotics, still coughing bc this went untreated for 5 weeks. Thirdly, her staff are not polite or professional. Her appointment scheduling person, Samantha, scolded me (the patient) for their practice being too busy and understaffed to reply to an appointment request confirmation I sent over, 3 times, on their electronic patient gateway, bc the office staff can't field all the phone calls they get daily. Lastly, I wrote Dr Kumar an email letting her know that she missed my lung infection diagnosis. No response. I called MGH patient liaison and told them about my experience with the practice and was told the practice manager would get back to me when she was back in the office on Jan 16th. Again, no response. These people are incompetent, have no follow up, are understaffed by their own admission, so if you want the worst Healthcare has to offer a sick patient, go here."

"Dr. Schwartz and the rest of the staff has always been both professional and caring. I rarely wait more than 15 minutes and I can typically get same day urgent care appointments. The front desk has been awesome scheduling tests that the doctor has wanted same day even having to look through multiple locations. I read that others have problems with excessive waits, but I have only had that once with an apology. Dr. Schwartz will also ask a colleague for a second opinion when warranted and she doesn't push intervention when it isn't necessary."