GameStop

"Tired calling and went to the physical location during posted open hours. No one answered and the store was closed"

"Terrible customer service. Bought a 200 dollar headset for my Xbox series X wanting a fully wireless solution and was helped by the manager mind you well long story short he gave me some bad information and the headset didn’t work as expected. I tried to exchange it and they would not exchange newly purchased merchandise. I told him he gave me bad information and he basically said his mistake but there is nothing he could do even though he didn’t read the box before telling me to buy the headset. So now if stuck with a 200 dollar headset. I will never shop at game stop again and I told my friends to never go back either."

"I called to ask a question and was immediately put on hold and then they never came back. After 15 mins I hung up and went else to purchase my Quest 3. Congrats, you lost an $800 sale."

"I saw a Playstation Portable on the counter behind the clerk and out loud said "I could get that if I really wanted to." She looked and me and the item and said "from where?". Like it wasn't for sale. She was a bit rude, and instead could've told me it was an online order because I heard her say that to the other clerk. And then wanted to correct me how it's used when I got full information from playstation of what it can do and call whoever told me that a liar. I currently work at another gamestop in Florida and this woman wasn't very professional. I hope next time I visit she's has a better attitude."

"Called ahead checked to see if product was there, also checked to see when the store closed was told 8 p.m.. I drove 45 minutes to be at the door at 7:30 to have no one answer the phone and the door be locked.... Lights are on but no one visible or answering phones.... Why tell people your hours when asked if your not going to be there..... Guess game over right down the road will be getting some buisness"