Lowe's Home Improvement 3209 East 1st Street, Vidalia, GA 30474

"I was not impressed with Lowes. It took forever to get anyone to answer my call. My daughter ordered a refrigerator, by accident she said pick up. I called to find out if it could be changed to delivery. It seemed everyone had a different answer, The first PERSON I spoke to said yes we could change it, but it would have to be once it was actually at the store. So I waited until I got the notice to pick it up. I called and then I was told No .. it couldn't be changed. I told them I was told I could change it. She said you will have to speak to delivery. . Which was closed , it 3pm . So I called back the next day at 7am the lady asked what I needed, I told her. She said she didn't think it could be changed. But tried to connect me anyway. Then my call was disconnected. I called back 3 times until I finally got through. Delivery said yes they could do it and customer service could do it. I said no I tried with them. They said I would have to cancel the order and my payment method and order again. I said forget it. I have an suv. And wasn't sure if it would be ok to lay it down. The lady said it would be ok. I went to pick it up only to have the lady give a hard time about laying it down. Said her back was bad..why be out on pick up I don't know. A customer came by and helped the other young man who worked at Lowes. He said stop at the construction delivery and ask for string to tie the trunk down. I stopped the lady was on Facebook and didn't want to be bothered. Not a good experience for sure."

"Bought a GE window air conditioner on 4-10-24 and it started pushing buttons for the fan speed rapidly today. On the phone with Lowes and Corporate only to be told they have a 48 HOUR WINDOW FOR RETURNS. Are you kidding me, things don't normally go wrong in two days... If they sell electric products they NEED TO INFORM CUSTOMERS OF THIS "2 DAY RETURN POLICY" HAD I KNOW THIS UNIT WOULD HAVE STAYED AT LOWES!"

"Delivered here first thing this morning. Flatbed drivers enter from the east side of the building . If it’s after delivery hours park off to the side. You will get unloaded from the west side of the building. There is a red box on the ground where you need to stop the end of your trailer. 5 stars for the quick unloading, pretty good WiFi,and friendly staff. Walmart is next door in a shopping plaza, with a couple of hotels close too."

"Best Lowes around this neck of the woods. All the entrances/exits are open, it's well stocked and has the kindest, most helpful employees. Im 60 and I was about to load five (not so light) bags of soil when an employee took over and loaded them for me! That's never happened in my Lowe's (Hinesville) before! Great store!"