Boston Inspectional Services Department
About the Business
Welcome to the Boston Inspectional Services Department (ISD), your trusted local government office dedicated to safeguarding the health and safety of Boston's vibrant business and residential communities. Located at 1010 Massachusetts Avenue, Boston, Massachusetts 02118, our mission is to effectively and consistently enforce building, housing, health, and environmental regulations to enhance the quality of life for all Boston residents.
At ISD, we understand the importance of convenience and efficiency. Our online services allow you to apply for permits and even print them out once approved, saving you valuable time. We are continually expanding our online permit options to better serve you.
Need access to records? Visit our Public Records Center for easy requests. We also offer a wealth of housing resources and programs tailored for renters, landlords, contractors, and property owners.
Our Health Division is committed to maintaining food safety and sanitation standards across the city, overseeing all food-serving establishments. This division includes specialized sections for Rodent Control, Site Cleanliness, and Auto Shop Licensing and Enforcement.
Our Constituent Services Division features a dedicated team of call center representatives, community liaisons, and the Investigation and Enforcement Team, all focused on addressing your needs and concerns.
We also prioritize consumer protection by inspecting devices such as taximeters, gas pumps, home heating oil trucks, and scales to ensure fair transactions.
Comprised of five regulatory divisions, the Boston Inspectional Services Department is unwavering in its commitment to protecting and improving the quality of life for all residents. We are here to serve you by upholding health, safety, and environmental stability throughout Boston's communities.
Location & Phone number
1010 Massachusetts Avenue, Boston, Massachusetts 02118, United States
Hours open
Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"Cheryl and Rosemarie went above and beyond to help handle each of the issues that came up during the permitting process of a complicated project."
"Cheryl Odom, plan examiner, is exceedingly diligent and competent. She knows the code and does not wast the customer’s time."
"Overall my experience was positive and better than my expectations. Cheryl Odom was patient with my questions, having never been through this process before. It did take a while because of her work load so I had to be patient. Also the portal to look up my permit number is not easy to use and I often was not able to successfully download documents that I wanted to read which was frustrating."
"We had an great experience at Boston Inspectional Services Department. They've been patient to answer questions and resolve issues in addition to their technical expertise. Overall my experience with ISD and Cheryl exceeded my expectations."
"Great experience at Permits, Housing, and Cashier at ISD. Molly at Counter 1 was very knowledgeable, helpful, and effective. She really gets it. Cashier was wonderful and quick. Housing counter listened and provided useful guidance. Really appreciate it!"
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