T-Mobile 1111 South College Street, Auburn, AL 36830

"Kenneth (store manager) at store #100 on College Street was extremely wonderful. I had trouble with political text messaging (10 + a day) and had tried everything to stop them. He was so patient. Took the time to find a app to help with the problem."

"I had an unsatisfactory experience due to very inexperienced staff member . Additionally, I was promised a callback to address the issue they caused, but unfortunately, I never received that call."

"Had a unique situation that I wasn’t sure they would be able to accommodate. However, I spoke with Tim and he was super helpful and knowledgeable. He was able to set me up with exactly what I needed. Took his time to make sure I was taken care of. 10/10 customer service."

"I purchased a Belkin I Phone 12 charger about a month ago. The charger never worked. It wouldn’t work in my car, at home, nor with my battery pack. On August 28, I took the charger back to this store. I was told it had a 14 day return policy. I’m almost certain they told me 30 days when I purchased it. But, that’s not the issue really. I told the guy but the charger never worked. He said I could try and get a refund from the manufacturer. I didn’t buy it from the manufacturer, I bought it from T Mobile. I told the guy twice, you sold me something that never worked. I feel lied to and cheated out of my money. There’s nothing wrong with my phone, so that’s not the issue. I’ve been thinking about switching to Verizon, and I think this was the tipping point!!"

"Tim was absolutely exceptional. He went above and beyond to help me and my dad. Great customer service skills! Please give him a raise! We will definitely only be coming back to this location from now on."