Badcock Home Furniture &more 1839 Opelika Road, Auburn, AL 36830

"We bought a couch in May 2023. In July 2023, a hinge stripped out. We contacted Badcock about the warranty we bought. After multiple visits, “corporate” said the tech creates his own schedule. My wife picks up my daughter from school at 12 which requires her to leave at 1130. The “only appointment” that is available is 1130-1. They can’t guarantee a 1230-1 arrival time which would allow her to make it back home. We also gave authorization to complete the repair with no one home. They are still refusing to show up after months of the part “being on back order.” Refund me my warranty cost or get out here and fix this immediately."

"Tiffany at the Auburn branch is great!!! She is very polite and informative about the different items sold. She is very helpful and patient and she make sure you are satisfied from the beginning of the proposed sale to the very end. She is not pushy her customer service skills is great. She takes her time to explain your payments and due dates actually. Even when you talk to her on phone she never rush through the conversation and even while on the phone she polite and professional. Thank you so much Ms. Tiffany!!!"

"Such an easy experience from the time I walked in the door until I left an hour later! Joanna (sales lady) was BEYOND helpful! She was kind, very knowledgeable of the products, she wasn't pushy.. I will DEFINETLY be returning to this store and purchasing more furniture/items for my home and I'll definitely Miss Joanna helping me again! This was my first time coming to the store, and it will not be my last! THANK YOU, Badcock, for a wonderful furniture buying experience!"

"Always great service in store! My first online purchase but it was easy and seamless. This is only my second purchase but the items that I already own are great quality. The online payment option has been extremely convenient for me as well!"

"I stopped by Badcock in search of upgrading some furniture appliances in my home. James and Kayla were very attentive to my needs and ensured I was happy with my purchases. They even provided a follow up call after my purchase to see how everything was going! These two made me feel as if I was a family member they were helping and not a customer. Customer service here is always above and beyond. I will be returning in the future for more purchases and will recommending my family/friends to this facility as well."