United States Postal Service

"What can you say about a post office that claims to open at 8am but then is not open. It’s a perfect example of the American work ethic."

"I have always had good experiences here, aside from today. THEIR website glitched and gave us a passport appointment at 9:15am, unfortunately they don’t start until 10. This would’ve been fine but the way the postal worker at the front desk spoke to me was ridiculous. Right from the start he was rude and condescending, and had zero guidance on what to do with such a time sensitive appointment. He asked for my confirmation over and over after I showed him multiple times as if I was lying, which I very clearly wasn’t. He said he would get the manager, which he did not at any point. We already had pictures etc and just needed to mail in the application. It’s really stressful and disappointing when the mistake is on their end and you’re looking for guidance only to be met by rude and incompetent people."

"Always Excellent Customer Service At the Stoneham Post Office! The Woman the Run the front are Excellent With helping Customers get there package off and get stamps ECT... Can't ask for better Employees then the staff you have at the Stoneham Post Office! Thank you it's My Pleasure to come from Medford to do my business here!"

"I've had a couple of decent experiences at this post office but, I wanted to acknowledge a mail carrier. I lived in Stoneham for 5ish years and I recently moved to Woburn after getting divorced. Today (a Saturday) my old mail carrier from my apartment on Stevens Street in Stoneham came to my apartment in Woburn (I left a forwarding address) to check on some mail addressed to our old business to see if I forgot to forward the business mail. I truly appreciate the time he took to come and check with me about this and I'm very grateful for the extra effort. He could have easily just returned the mail to the sender but he went above and beyond to make sure he did the right thing with it. Very very impressed."

"Best service I have ever received at a USPS. Had to get my passport along with a passport for my 4-week old baby. They were so nice and accommodating. Was running a bit late with the baby and they still took care of us. My wife who went to another site for her passport was so impressed as well. We were in and out in 15 minutes and she even took a picture."