HAIRCLUB 2 Heritage Drive, Quincy, MA 02171

"I am not a Bot, I am very upset with my entire experience. Immediately it feels like a car dealership for hair. High pressure and will not let you leave without a deal. After using my terrible negotiation skills, my wedding approaching, and hair falling out from alopecia areata, I got them from $5,000 to $4,200 for a hair piece, but get full inclusion to services such as maintenance for free. My "Hair Specialist" expected a tip when I went to get it "maintenanced" which was shampooing and conditioning my hair and then attempting to sell me the products used in the process. I then went back for a new hair piece as I fully committed at this point and shaved the top of my head, and the other piece falling apart. They gave me a blonde hairpiece for my dark brown hair and continued to dye it brown 3 separate times after I asked for alternate solutions and waited over 3 hours. The "Manager" than asked me about my experience as I explained it was not well he had the audacity to ask me to waste more of my time and fill out a survey sheet of my experience and handed me an envelope to tip. I gave a $20 tip on top of my $4,200 loan, and as I walked by the "Hair Specialist's" room heard her speaking spanish to the "Manager" saying "Pinche!". This word means Ugly & Cheap. I asked for a new "Hair Specialist" and received low quality hair pieces and extra charges for goods and services used such as their special shampoo and conditioner. I went through all of this in 2019 and am now allowed to talk about this publicly as it has been settled. My goal is for noone to go through the experience I did, please look for alternatives, I go to a local hair salon now and only paying $300 for the wig, treatment, maintenance including tips. Sincerely, Patrick"

"Angela and Ed are fantastic. My son always looks fabulous when he leaves. The directions for aftercare were thorough and easy to follow. They are very accommodating with our schedule. The facility is always clean and the place is tastefully decorated. The waiting area offers a beverage and snacks for the consistently brief wait before their friendly, confidential service."

"WORST EXPERIENCE EVER. They lie about the contract and the services given. When you arrive they make you wait forever to get seen even with a appointment. They keep you sitting in a room for long periods of time for no reason. When your contract comes to an end they just keep haggling about money And to renew it instead of asking how the experience was which was annoying and unprofessional. I had to come back numerous times within a week two weeks to get it redone because of how poorly they do it. $5000 for something that barley works?? You can’t even sweat without it coming off little by little. Every time i was not happy with how it was applied or looked they just told me it was how it came and it’s not the perfect solution and to pay more money if i want something more premium. I will never come back here and have found elsewhere that is cheaper feels more natural and makes you feel confident. There are so many things i haven’t been able to do in life because of their system like jump into some water play sports or even scratch my head without it looking like a wig. The hair is poor quality and gets rough and tangled all the time. Just horrible"

"I am thoroughly pleased with my decision to begin treatments. In the course of 3-4 months I've seen a drastic improvement and even have been receiving compliments from friends that my hair is thicker. The staff are extremely professional, welcoming, and are there to lend a hand. Christine is an absolute joy and has a wealth of experience working with hair, I could not recommend her enough."

"I've been a member for 34+ years!! Hair Club Boston has greatly improved my appearance. I don't know how I would live without them. The staff is exceptionally talented and caring. They really go out of their way to make you happy. A million thanks to Daisy, Ed, and the new receptionist Lilly!!! Its unusual to come across an office where everyone works together so well to help the clients feel so special. This is a major life changing experience!! Thank you!!"