United States Postal Service 337 Washington Street, Wellesley, MA 02481

"Chucked my package into the bin from a few feet away like it was a frisbee. I get this isn't white glove service but maybe don't do that in front of the customers?"

"Cancelled passport appointment when we arrived 5 minutes late. Inflexible and unsympathetic to us having two small children in tow."

"Left 2 bins of prestamped addressed packages, handing over counter to attendant. In subsequent weeks received notices that while two of the packages were in fact scanned at the facility they never were scanned subsequently. Contacted general USPS number to open claim, never contacted by local office, only a standard customer service rep who said that it looks like both packages were lost and because I had no incremental insurance nothing could be done."

"I've only had good experiences at this Post Office. The wait time has been reasonable (I usually go in the morning) and the clerks have been friendly and helpful. One woman even gave me excellent advice about sending my overnight package more cheaply (I had to repackage it to fit certain dimensions, but it worked and I gaved a couple bucks!). They do a good job here."

"I walked all the way to this post office to find my package to have them tell me that my package wasn't there and to check back at my institution's post office (mind you I had stopped at a post office closer to my institution and they redirected me to this one). So I go back and check and they don't have my package either. I wait two days and call back Turns out, this post office had my package the whole time! Thank you for wasting my time."