Shell 111 North Street, Salem, MA 01970

"I tried using their air machine to fill my tires. I put my card in twice, and the machine stopped filling, but was acting like it was still working. I went to attendant three times. Each time he "reset it". Still wasn't working. I asked for only two dollars back. He said he couldn't do that. I said at least put a sign on machine saying it's out of order."

"this review is about the Shell station on North Street in Salem. is anyone else having issues with the buttons on the keypad that the pumps? I find that the yes or no button almost never work. most of the time two or three of the pumps are shut down for one reason or another. I'm also having trouble retrieving my fuel rewards at the pump. I have link my account to advance Auto and Dunkin donuts and I don't seem to be getting any rewards anymore. since I posted this original review I've got a response and it seems to be a generic response that goes out to every bad review such as they're sorry to hear about your concerns and they will pass it on to the station owner which basically means nothing at all will get done about the problems. time to find a new Shell station maybe the one in South Peabody."

"Charging for air to fill tires during the day is illegal in Massachusetts. Employee named Junior says he doesn’t know about that law and supervisor’s is unavailable. Not coming back - wish I hadn’t filled my tank up with gas here and gone somewhere else if this is how they treat customers."

"Very unfriendly staff. They overcharged my card $125.00 on top of what I purchased gas for my car which is only $16.70. Be warned employees at this stations are willing to take the risk and scam their own loyal customers By a busing their jobs and try to make extra money From their customers Please don’t go there. I’m fighting them to give me my money back even after the Clark seen my overcharged cc I will have to file a criminal charges with Salem police department and then take them to court"