Shell

"I went in there this afternoon to make a purchase. After I asked the gentleman to ring me up, I realize that I wanted something else instead; all of sudden this gentleman proceeded to call me, “buddy and said I’m doing everything wrong!” in a nasty and aggressive attitude. Totally random. Extremely unprofessional. He shouldn’t be taking his issues out at customers like that."

"This is a convenient location to pick up gas on the way to Somerville, and not busy on a Saturday morning at 9:15am. The pump I used worked well."

"One pump is not working other one is flooded. Work on the business or close so we dont trust the brand and waste time coming here."

"Super slow nozzle, 2/6 pumps not working, kinda dingy looking. But it gets the job done I guess."

"Yesterday I paid for an automated carwash. The machine said it was paid but it didn’t start. I tried calling the phone number for help. It was not in service. I got out and asked the gas station attendant (owner/manager) to help and he said I did it wrong. And that he’d be out to help. He eventually came out and again told me how I did it wrong and that he’d turn it on...if I smiled at him. I stated that I was under no obligation to smile at him, but as he had my money, he was obligated to put me through or refund me. To which he said “just smile”. I refused. He said to just drive through and get out. No car wash. And he walked away. No refund. No service. No idea if I could reverse or go forward without damaging my tires. I called the local police for assistance. I was quite shaken at this point and unsure if my car was somehow locked in. They were very helpful. Apparently they know him well as he is notorious for bad service and bad behavior. He would not budge even for them. So I’m left to contest the charge with the credit card company and file a harassment complaint. They helped me reverse out safely."