Dunkin' One Harbor Street, Boston, MA 02127

"I work next to the Dunkin Donuts on Harbor st and have been to the establishment a few times. Almost every time I enter - staff is disorganized, poorly managed/trained, and take over 10-15 minutes to make something like a small cold brew. Staff are on their phones FaceTiming other colleagues asking questions on how to do things, tickets are piled up both at the cashier stand and behind the counter, and the process of making the orders is so out of order. I would highly advise senior management of this company to inspect the working conditions and skill set of the colleagues and would suggest some high level re training. Today I am on minute 15 with no cold brew coffee in hand, and other that were ordering after me have received their meals."

"Against my better judgement I ordered from here again. 2 bacon egg and cheeses on everything bagels. I got sausage egg and cheese instead. We send an apprentice to pick up the order so by the time I get it there's no remedy, another coffee break ruined by poor service. I will never order from here again"

"I ordered ahead, I arrived at the set time and my order was gone. The store attempted a remake but gave me a pumpkin spice latte instead of a mocha and also the wrong donuts. Looking closer at the order they actually handed me someone else’s order, no wonder mine was missing. I’ve had a number of terrible experiences at this location - the extra money is worth going to Flour across the street instead."

"The service is very slow. And they did my order completely wrong."

"Every Wednesday afternoon I’m here for my large, iced coffee, skim milk, mocha, and two coffee rolls. Every week it’s consistent and the people are polite and the place is always squeaky clean!"