Spinelli's Pasta And Pastries

"I’ve been getting my cakes here for the last eight years and they never disappoint! Yesterday I got to work with Debbie and she was a spitfire! I needed that energy and interaction that morning. Absolutely wonderful customer service, it turned my stressful morning around! The cake was delicious as usual I got a half sheet of yellow cake with whipped cream inside and buttercream frosting! A classic that never misses and their baker is Superb! Don’t miss out on some of the best cakes in the city because you can never go wrong with Spinellis❤️"

"I came by yesterday around 3:40pm to buy some cold cuts. The girl that took care of me seem like she was new because she didn’t know how to use the cutter nor put prices on my items and seemed to forget what I had order because I came home to see that she gave me wrong amount of the cold cuts I had asked for, she did asked for help to Amanda(that is a other girl that seemed she knew what she was doing and also she was the one that was ringing but she was not busy at all) well Amanda didn’t try to help and just kept looking at me and ignoring that they need it her assistant also Magali I think her is she had braids and glasses I seen her walking and not trying to see if the other girl need it help after waiting for for about 10 min I said to the girl I had to go and I said so Amanda and Magali could help her but nothing. They also gave me my cold cuts from the deli when I said I wanted fresh and she ignore me the whole store was empty they maybe got one or two people that came in but nothing extreme. I have come in the morning and is been busier and Jennifer has helpful and has been the most wonderful and respectful, she gives the best service ever. I been coming to spinellis for over 20+years and have never had bad service or bunch young girls that don’t try to work or help out. The picture shows how they gave me my cold cuts and my provolone cheeses is hard as well."

"Spinelli's catered my wedding this past weekend. The communication was great and the food was spectacular. My guests are raving about it! We also had our cake done by Spinelli's and everyone loved it! Everything was absolutely fantastic and I highly recommend!"

"This will be a lengthy review, so please bear with me. I think it’s important to add every detail possible in this experience. My family and I have purchased cakes on several occasions from Spinelli’s. We loved their cakes and were loyal customers. For my daughter’s third birthday, I decided to order a number 3 cake. I called the week of Thanksgiving to make sure that they were able to fulfill this request. The lady on the phone said they could. I decided to order the day before, as we usually do. I have never had an issue and didn’t think that making a cake in the number shape would be an issue. Had the first lady told me, I would have ordered right then and there. Fast forward, I spoke with a very nice woman about ordering the 3 cake, and was informed that I needed to call a week in advance. The first lady I spoke to never told me this. I was bummed. We finally decided to order a cake covered with blue, pink, purple rosettes. My husband picks the cake up, brings it home, and we open the box. First off, our daughter’s name was spelt incorrectly. Second, it looked like someone rushed the cake decorating. It looked bad, definitely not the quality we were used to from Spinelli’s. Thirdly, the cake was not covered in rosettes like we had ordered. There was only a border. My husband took the cake back and the cake decorator was incredibly rude. He was complaining about having to fix it and that he didn’t have all day to cater to our needs. My husband said a few words and the man disappeared to the back, never showing his face again. I get in touch with someone because I want to complain about the experience we’ve had. Eventually, we are connected with a woman by name of Celeste. She apologizes and offers a gift card for our troubles. We never expected anything from this. We just wanted the man to be removed from his position, because he doesn’t need to serve the public with such a nasty attitude. The fact that Spinelli’s allows this behavior is very telling about their practices. We were told that they have received various complaints, yet they continue to allow him to interact with the public in this capacity. To date, we have not received the gift card. We called to let Celeste know, as she gave us her private extension. No response. I am extremely disappointed and saddened that we chose to give Spinelli’s our business. We will no longer do so."

"I recently had a rather disappointing experience at my usual go-to restaurant. Having been a loyal customer for years, I had high expectations for both the quality of service and the food. Unfortunately, my visit turned out to be a letdown on both fronts. To start with, the customer service was simply abysmal. The staff seemed disinterested and lacked the usual warmth and attentiveness. It was evident that they were in no rush to accommodate my needs or address my concerns. Thankfully the boss came along to help and that’s when all the staff started to work. Moreover, the food itself was far from satisfactory. I had ordered my favorite pasta dish, eagerly anticipating its usual deliciousness. However, when I arrived home what I had , was a plate of dry, undercooked pasta that resembled more of a culinary experiment gone wrong. The texture was disappointingly hard and the flavors were completely lacking, leaving me longing for the delightful experience I had come to associate with this restaurant. Very very disappointed. The chicken seemed to be undercooked and no flavors.Although the owner Anthony I believe his name was offered to make a new dish I couldn’t be wasting any of my time going back and forth , but I’m going to take a break from this place for now even if it’s closed to home it saddens me that I don’t want to go."