Bruegger's Bagels 375 Longwood Avenue, Boston, MA 02215

"Place hasn't been updated in 30 years. During COVID they didn't allow in store dining but then years later they still closed off the seating area and made it a stock room. Many staff over the years were great but the last 6 years its become a very tired and boorish experience. Great product but it's now just tired. Maybe time for 375 Longwood to find a new tenant."

"The bagels are above average for the region, but the prep needs some work. When the staff adds butter or cream cheese to the bagel, they just cake it on one side and smash it together. This leads to an uneven distribution of spread. In the photo below, I walked for ~10 mins to allow the spread to melt and give a chance to even out and melt before taking the picture. Faulty methodology is evident where one side of the bagel is dripping in butter while the other contains dry spots. Adding spread yourself is challenging when stopping in on a morning commute. The service is also not expedited enough to justify this methodology. I've been here a few times and noticed the method of only applying spread to one side and smashing together is routine and not a once-off. For the price point, the expectation would be for staff to apply light spread/butter to both halves. The location is very convenient."

"Painfully slow service and quality has not been great. Many times I have asked and paid for extra cheese only for there to be a regular amount or barely any at all. The egg in my sandwich today had a green tint to it. Be prepared to wait 20+ minutes even if there are only a few people ahead of you because they usually have only one person making all the orders (who doesn’t seem concerned at all with keeping a decent pace and the growing line). Don’t be surprised if people who ordered afterwards get their food before you, which I don’t understand when my order is very minimal and easy :/"

"Avoid this place. The workers appear to be high as hell. I watched one of them stare at a pair of gloves for 5 minutes before being able to put them on. More than once I’ve wait 30 minutes for a bagel while multiple people who walk up and order after me get their order. Absolutely ridiculous. I will not return."

"I’ve been going to Bruegger’s for 20+ years, always grabbing a bagel after getting off the T and walking to Children’s. Bruegger’s has a huge selection of freshly-made Bagels. The bagels are kettle-boiled. They have every bagel, from sweet to savory. The cream cheese selection is equally impressive. The cream cheese is made-in-Vermont. They have every variety and flavor, from sweet to savory. My personal favorite is the Onion and Chive cream cheese. I’m weird, I’ll get it on a Blueberry or Chocolate chip bagel. If you are hungry for more than just a bagel, you MUST check out their Signature Breakfast Sandwiches. My personal favorite and go-to is the “Farmhouse” breakfast sandwich. It is loaded with serious flavor. Two fresh eggs, ham, cheddar cheese, & bacon are served on a Toasted Cheesy Hash Brown bagel with country-pepper cream cheese. Bursting with flavor and I’m usually full the rest of the day! If you’re a lunch person, they do have a solid selection of sandwiches served on a bagel. The dessert menu could certainly use a few more options to choose from! If you’re a fan of coffee and iced coffees, they have you covered. Personally, I’m not a huge coffee person. I will say Bruegger’s has changed, and not in a good way. The staff are incredibly rude and short. This is commonplace at all their locations. They act inconvenienced that a customer came into the store. These days, I just have it delivered to avoid being treated with an attitude. I also have noticed the bagels have become smaller in size. Consistency is also an issue, many times the bagels are over cooked or hard. Luckily, that wasn’t the case today! The order was made correctly and delivered fresh & hot! If you’re looking for a solid breakfast sandwich on a bagel, Bruegger’s has you covered! They could improve by not shrinking the size of the bagels. Furthermore, new employees with a good attitude is needed at all their stores."