Hertz Car Rental - Weymouth Washington Street HLE

"I would give this place zero starts if I could. We made a reservation for a full sized suv weeks ago. Arrived after 8 the store wasn’t open. Next they told us we had to wait an additional hour and a half so we did. We came back still no car. Ended up having to cancel and drive our own car. What a waste of time. This place should just close down."

"Absolutely scandalously bad service. I was supposed to rent a car from Uber and they didn't have the car available had one left that cost a significant amount more and then after trying One credit card the second one didn't go through I was $5 short and Sam the manager said he wasn't going to let me run any more cards accused me of phishing! said it was Uber policy. He Just left me and my stranded in Weymouth and refused any further working of things like transferring money between my accounts to come up there for $5. Without doubt the worst experience I've ever had at a car rental agency"

"DO NOT come here. If your insurance sent you here, like me, call and change the reservation. Go to Enterprise!!!! Enterprise is close and wonderful! Night and day difference. In regard to this nightmare of a location, they do not answer the phone and are impossible to contact. If you leave a voicemail, they do not call you back or even listen to your message. I called the company number for Hertz and they couldn’t reach this location either. Let that sink in. Funny enough, Sam could answer a personal phone call while “helping” me but he is incapable of answering any business related calls. He also gave me someone else’s contract. So, I had to drive back the next day to correct his mistake since this location doesn’t answer the phone. Also, as other reviewers have said, they charge your credit card and don’t provide explanations, warnings, or receipts. This branch deserves to close. I hope it does."

"Horrible experience. Made reservation 3 weeks in advance and when walked in no cars on lot. Thats okay but the guy wasnt even ready to help with situation. His words "there is enterprise near by check there". After escalations and almost 1 hour 30 mins, he gave stingy uncleaned car, which was smoked in, had tissues all over the place. He didnt even bother to have a walkthrough. Seemed he was renting to Uber rather customers with reservations. I never ever had such a lousy experience at any other place."