Quirk Chrysler Dodge Jeep RAM Of Dorchester

"S/o to Michael in the parts department. Desperately needed a new side mirror for my Durango. They didn’t have the part at this location but he helped me find the nearest Quirk shop with the part for the best price and called ahead to make sure they were ready for me when I got there. Great customer service and expertise!"

"Absolutely amazing experience with the Dorchester team! Charbel & Milo did a great job from doing everything online to going over all the features. Very effortless process,"

"Quirks service department has amongst the worst customer service I have witnessed. Walking into the advisor area has the ambiance as a morgue with an employee attitude that matches. Not a hello, a smile, or even a thank you..and with owning a Jeep, expect to be there a lot (now named Consumer Reports most unreliable brand). Next is the issue with the actual service.. my vehicle was in there for an oil change (because during the last service, they never reset the oil change light), a recall, and a state inspection. Well, the recall was done before the inspection making it fail the inspection. I now have to drive the car about 100 miles before I can go get another inspection done. I guess this was a known issue.. common sense says do the inspection first… not at Quirk though! I called the advisor to ask why it was done and calling her rude would be a great disservice to the term “rude”, as she went above and beyond to be the most unhelpful person. So, I emailed Dave Faraday, the service manager and never heard back.. that’s the type of service you can expect at Quirk. Not even an apology later, I picked up my car, with the same bitter attitude that we started out with, and again, not even an apology. (And wait for the response, they will claim the system was down, but I bet it would be working if it was a new car sale!) I don’t know about anyone else, but when you spend north of $70k on a car, you expect a certain level of service, one which this dealership is certainly unable to attain. Do yourself a favor and buy a BMW for that kind of money and avoid the headache that is subpar service."

"Quirk Neponset really rolled out the red carpet for us! We had a fantastic experience from the test drive, picking up the car, and dealing with the friendly staff. Every request we had, they fulfilled and then some! I would highly recommend anyone who is looking for a new car to make their first stop at Quirk Neponset!"