Enterprise Rent-A-Car

"Totally unwilling to stay an extra 15 minutes to rent a car in an emergency. The rep was very uninterested in helping a customer. Will be going with a agency that actually cares from now on, shame because I've used them for 20+ years."

"There was virtually no gas in the car when we picked it up (23 miles to empty). They couldn't pick us up from our hotel nearby (1.2 miles) to get the car. The car was bigger than I ordered (not offered any other car), but ran ok. Drop off at Syracuse was very fast and easy"

"I was in town for a wedding in Boston, Made a last minute rental reservation. The manager Glaucia Was awesome! She was able to get me a rental for the weekend. Everyone was super helpful. Pick up and drop off was quick and simple. Highly recommend this location over airport pick up."

"Excellent customer service!! - We run over a big rock on I93. The tire popped!! They offered an exchange immediately and didn’t even charge for the accident. They refund me $389 without me asking. - When we called for roadside assistance, the staff was extremely nice and care for our safety. - Emily from this office on Dorchester is so caring, fast, and friendly. - The whole experience with Enterprise Is OUTSTANDING!"

"This past week, I messed up my rental start data and by the time I realized it, all rental cars at Boston Logan were gone for my dates. The closest car was the Enterprise at the 230 Dorchester Ave location. So, we bit the bullet and took an Lyft to the location. The service both getting our vehicle and returning it was amazing. Only one young lady working, but she was efficient, friendly and helpful. It doesn't look like they have a ton of cars, so it is probably rare to have to wait here. She noticed that the gas was at only a quarter of a tank (we were going to prepay to remove stress when having to get back to the airport), so she said she would mark it as if we picked it up empty and told us to return it empty. She had a large vehicle, which in the city isn't popular, so she asked if we would be willing to take it for no extra cost. It was a great upgrade for our long road trip that we had planned. I wouldn't hesitate to book here again, even though it isn't at the airport."