Dollar Car Rental - Boston Park Plaza Ma DLE

"I reserved a full-sized car through the Dollar website, but when I showed up to the local office they said that a Malibu wasn't available and al they had was a Nissan Kicks (small SUV) for a $129/day upcharge. I argued that I already had a reservation without that fee, but they basically said take it leave it...pay the $129/day extra or don't get a car today and get on a waiting list. This is a great example of price gouging. Bottom line-- find somewhere else to rent a car- these people are crooks. There are many reviews for this location from people with similar experiences."

"Upon arrival, I had to pay extra $261 for an upgrade simply because Dollar car rental Boston Park Plaza did not have the car I reserved. My options were: 1, pay for an upgrade, 2 take an electric car, or 3 walk away and lose the prepaid $. I used to work for Budget rent a car. We never charge for an upgrade if the location doesn't have the reserved car. Who wants to rent an electric car in Boston, New York or Philadelphia? After my trip, I filled out the online form for complaint, it has been 10 days now, no response from Dollar."

"Worst location ever!!! Returned a vehicle and rental company sent me my bill via email and charged me additional $250 for “outside washing”. I have never heard of a rental company charging for something like this. I have rented from this company for over 10years and never experienced anything like this. No longer going to rent from there. They just lost a valuable customer. Stay away from this company and especially this location!"

"Maybe things have changed. I booked this car as it was advertised as $70 a day. When I returned it a day later I paid $300+. The upside, when I rented it, I didn’t wait long and the staff were nice. I tried to call the office and it took almost 40 mins before someone picked up but they did resolve the issue. I dropped off at this location and it’s interesting that you park the car on the 5th floor then come downstairs to do the check out. That was never mentioned when I called but I figured it out and now you will too. If you’re in Boston and you can help it, just do a ride share."

"Me and my boyfriend rented a car in Boston for 2 days to drive to Stowe Vermont. We booked online and everything went smooth. We got Orange Kia and car was perfect. We did return it with a small delay (coz of traffic jam) and they didn’t charge us extra money. Very good experience. Good value of money."