Hertz Car Rental - Boston 30 Park Plaza HLE

"The staff mistakenly linked my driver's license to someone else's order and I had to pay twice. Even a phone complaint could only get a refund for my own order, meaning I had to pay half as much for their mistake. The attitude of hertz and the service in this store is really bad. The staff even questioned why I hadn't noticed. Who would know that a receipt with their driver's license number was paid for someone else? By the way, we had been waiting for two hours before picking up the car because they had no available car. RIDICULOUS."

"There are several issues. We asked if, we could lease a GPS, which we were dependant on. The only option was an upgrade to another car. The cost was about 800 dollars! We had no other options, so we paid. I will let others judge if the word "blackmail" is relevant. The person behind the counter was far from helpful. She delivered a sea of information in few sentences. (We are from Denmark, but pretty good at English.) When we asked her to clarify, she seemed close to insulted. Driving a car with automatic gear is not rocket science, but we are not used to it. The car was packed with electronic devices, but we had to guess the functions during our trip. No introduction at alle. The car was not fully fueled. 430 miles. When we returned the car in Hertz, Logan Airport we have of course filled the tank to 730 miles. Refund? Apparently not a chance. The return at Logan Airport was easy. I would not recommend Hertz, Boston."

"Terrible experience. The staff I’ve encountered at Hertz Logan airport will trick you and lie to you. For example, I never agreed to a daily “Toll Charge” fee of $15 per day, yet I found this on my final receipt. I complained to multiple employees and they kept tossing me to other employees including a manager who then ultimately told me to call a company called Platepass for a refund. Platepass’s management then told me Hertz is wrong so the Platepass manager set up a 3-way conference call with Hertz staff. Indeed, it wasn’t Platepass’s responsibility. What an unacceptable culture of deceit, poor customer service, and overall bad business practices. Try to do business the right way, Hertz. This experience was disgusting."

"The car was really dirty! Also, they overcharged me for a late return fee even though I returned the car in the same day!! The guy at the counter put the return time at the same day after only 2,5 hours!!"

"Bad experience. I booked a petrol car and when I picking up the vehicle they told me it would be an electric car. According to the small print (they claim) they can do that. The electric car didn't have the range I needed and there was no charging point at my hotel, so I didn't want the electric car. They then forced me to upgrade to a more expensive category to get a petrol car (although petrol cars should be cheaper than electric cars, but they wouldn't allow me to downgrade). The pick up spot smelled like pee and the car wasn't properly washed to the point it was difficult to see through the windshield. No easy drop off and rude staff. Not the service I expect from a company like Hertz."