Avis Car Rental

"This is a solid one star Avis. The location is convenient but the office apparently has no air conditioning and when we picked the vehicle up it had very little gas. We follow the map, down a slippery ramp into the garage. Once there we found a sleeping attendant who insisted that we walk over to him as he did not move from his chair. I would have not even realized he worked for Avis since he didn't identify himself and didn't have on a uniform or badge. As you can imagine, the inside of the vehicle was dirty and had not been cleaned. This really made me feel like Avis did not value me as a consumer. It doesn't take much to run a location to basic standards."

"I would like to express my deep disappointment and frustration with the customer service I received at the AVS office located at Center Plaza. My recent experience with the representative has left me extremely dissatisfied as a monthly contract renter. Firstly, I was appalled by the unprofessional and disrespectful behavior exhibited by the representative. It seemed as though he had no regard for providing a positive customer experience. Instead of offering assistance or attempting to address my concerns, he simply stated that there was only a minivan available and left me with the ultimatum to either accept it or leave. Furthermore, this is not the first time I have encountered such issues at this particular AVS location. Despite calling one day in advance to book a car exchange, I have consistently faced difficulties and inconveniences. As a loyal customer who has chosen AVS for my monthly car rentals, I find it disheartening that my needs are not being met ."

"These comments are specifically about our awful experience with the Boston Downtown office, the car only 1/8th of a tank of gas, meaning the obligation of properly fuelling the car became the customers (ours) immediate problem, we were offered a large minivan that was fully fuelled as an option, but this was overkill for just two people travelling, overall I found the attitude of the desk clerk was really unhelpful and dismissive, no customer service skills, just a take it or leave it attitude. The attitude of the guy in the pick-up area in the car-park was even worse, in fact shocking. He was slouched on a chair checking his smartphone, when he saw us arrive he didn't get up to greet us but waved his hand at us beckoning us to go to him, when I didn't move towards him he waved his hand again and this time actually used words/grunts to communicate instead of just waving his hand, whilst still slouched in his chair. There was no proper handover of the car, no walk-around the car to check for dents/scrapes, we were just handed the keys. The car was in a badly lit space and not easy to check properly. The car had not been cleaned, the windscreen and front end of the car were covered in dead bugs. I asked the same guy to at least clean the screen, which was done begrudgingly and a general hosing of the car with water. Our pick-up of the car seemed to be a major inconvenience to this Avis staffer and I doubt he has had any customer service training. This office and the staff are a really terrible advertisement for the Avis brand. The car itself was great and did its job, the return-handover process at Logan Airport was 100% opposite to the pick-up experience. At Logan it was slick, the Avis staffer was really polite, friendly and professional, which is what I would expect from Avis."

"Awful experience. Customer support service is a kind of chat GPT and after several tickets no one was answered with sense. The ones that got some kind of answer, after sending my reply by email, the system broke down with 500 server error and were never replied back again. You better have no issue with them because you'll be on your own. I contacted support because of the state of the car that I received as can be seen in the pictures:"

"The employee who processed our return in the garage was both verbally and physically abusive. I don't use that word lightly. He berated us at length over a small amount of sand on two floor mats, told me he was going to charge me a huge cleaning fee, got in my face, smacked his hand on the car, threw the keys at the car, and told us to get out. Then he stomped off. I took pictures of the car, shook the sand off the mats, and left. The keys were still on the hood of the car. Our rental car return wasn't processed until we called every day for three days. (If I had looked up the Google Maps reviews for this location before renting, I would not have chosen it; there are reviews from other users detailing a similar-sounding person screaming at customers and calling them the N-word.)"