Hertz Car Rental - Medford Mystic HLE

"Warning!!! Do not rent from here. Come pick up time, they didnt have the car we booked and wanted us to pay more for the 1 car they did have. Worst place ever!! Lady walked away and wouldn't talk to us. She said they haven't gone to Logan airport yet to pick up cars. Go to enterprise across the street. Enterprise was amazing! They were happy and helped us out no problem. They said costumers constantly come from this hertz location to theirs because hertz just doesn't care about their customers. Save yourself the headache avoid this hertz location."

"The low reviews are true. This place is terrible. Hertz across the board in the Boston area is terrible. After getting nowhere with getting a car rental from Hertz, I switched to Enterprise and the experience has been night and day different. They day I was supposed to pick up a rental with Hertz. I called them to make sure my pick up time was all set. They said yeah, come on in! I come in, they have NO CARS available. None for the foreseeable future. Multiple people were coming in for their confirmed pick up time, also not being informed they had no actual cars. Hertz SHOULD HAVE CALLED US AND CANCELLED OUR PICK UPS. I called other Hertz locations..they also had no cars on their lot. They also tell everyone if they do get cars in stock (OVER A WEEK WAIT)..its going to be electric which is a total scam. TLDR: switched to Enterprise and the experience has been GREAT. Professional customer service. No car stocking issues. No electric vehicles. And they asked me what kind of car I wanted! Please Please Please don't even bother with Hertz & go with enterprise .. you will save yourself so much time + stress."

"This location needs efficient staff. I spend at least 1 hour to pickup the car which I have reserved online. I don't understand why do the staff have small talks with customers. I understand the small talk part but it is never a small talk, they end up discussing a lot. Your small talks are taking up other customers time. It takes me a max of 5 mins to rent out from Airport, but to rent out of this location is always a challenge. I've rented thrice and never a pleasant experience The location really needs better staff and management. I wish I had an option to select negative stars."

"Rented from this location twice and both times had a terrible experience with loooooooooong wait times and terrible customer service. Would have given 1 star, but Stacey was amazing when I returned my recent rental. There was a mix up with my insurance not covering the full rental time and I owed over $300, but she walked me through the process of how to get it fixed. After getting my insurance coverage sorted, called back Stacey and she closed out my rental, no extra charges. Really appreciate your Customer Service, Stacey."

"What a nightmare! The cheap rates you see on the website are not worth it. It's a trap. Hertz lures you in with cheap Teslas, but you can expect at least an hour of wait time to get your vehicle. I have reserved cars multiple times at 8am, and each time the manager Paul has shown up late. He then asks the line of people in front of the building, "Why you guys here so early?" He then mills about in the back for a while and has the first customer out the door around 8:45. If you are running on a tight schedule, don't expect him to move any faster. He will just say, "you're not in a hurry are you?" and then disappear in the back for another 15 minutes while a queue of people builds up in the lobby. A lot of people bail out of the queue and frantically book alternative means of travel, but if you are one of the patient few who waits for a car, expect it to be filthy, uncharged, and dented up. Paul will not disclose that the car he is giving you is damaged (this happened to me twice). If you bring the damage to his attention and ask for documentation, then he will look at you as though you are a jerk who is wasting his time, and then he will try to rush you off the lot. Additionally, do not count on getting the car you reserve. This is extremely problematic if you order a Tesla and get stuck with something with half the range and a tenth the charging options. This will add hours to your trip and an immense amount of stress when you have to charge twice as frequently, wait in a crowded line to charge, and then spend twice as much time charging. This trip was the last straw. I will never rent from Hertz again. If you are a prospective customer, you have been warned. If you are an upper manager at Hertz, please consider a change of management at the Medford-Mystic Hertz location. Paul is doing a lot of damage to your business and your brand."