CarMax

"Great experience here. Super clean, super professional staff. Had some issues with the check in process but overall Carmax team was very efficient and stuck with their quote for our sale. I’ll definitely use this place when I sell my Corolla! :)"

"Every individual carmax rep was kind and as helpful as they could be within the terrible system they are working in. The process of purchasing a car through CarMax turned out to be an absolute nightmare. I spent about 15 hours on hold over 3 weeks of torture. You cannot imagine how many times I heard the crackly upbeat looping music. It will haunt my dreams for life. The centralized customer service reps have no communication with the stores. Answers to questions were entirely different depending on who you talked to. The appointment I booked through text was first not actually entered into the system, when I called again and got it on the books it was apparently communicated to the store wrong, it was right in the app but 2 hours off on the boards there. I checked in for express pickup and was told to take a seat. The person who checked me in apparently didn't tell the sales rep so I was sitting in the weighting area for over an hour mostly just listening to other people dealing with their own issues about being given wrong information over the phone/text making it impossible to buy the car that day. Just such a mess. I got the car as descrived, but it took 3 weeks instead of 3 days, and ended up losing 3 days of work from canceled appointments, and lost nonrefundable ferry tickets from where I live. I ended up not getting the extended warranty because I would pay a 5k engine repair out if pocket before ever willingly calling CarMax again."

"I wish that it was possible to give zero stars. The WORST customer service I have ever dealt with!! Almost impossible to speak to a person that works at the Norwood location. If you’re lucky they will call you back at their leisure. I bought an expensive 2022 pickup truck there with only 20,000 miles on 6/24 and on 7/2 it had to be towed to a local Chevy dealership because the transmission was shot. I then found out that it would be 8 weeks to get the back ordered part. I contacted them and let them know what was going on and that I wanted to trade it for a similar vehicle (if they had one) or get a refund. It has been days and nobody has called me. I can’t get a person on the phone after MANY calls. They have no consideration for people’s time. It looks like I am going to have to drive an hour each way on a weekend to speak to an actual person and get this resolved. This is costing me time, money and a lot of stress. Hopefully this post will be helpful to others. I will be posting it on every platform that I can think of. DO NOT EVER GO TO THIS DEALERSHIP!!! BEWARE!!!!!"

"Everything went very smoothly until the Title could not be found. This held up the sale for over a week and caused a lot of undue stress- I couldn’t test drive or take to mechanic - and I had a rental car which I was paying for every day. There seemed to be a lot of people involved and time spent sitting around. Overall I am satisfied with the car and hope this was an unusual situation although there did seem to be a lot of people waiting around."

"Came in at 5:30 PM to sell a car, checked in, got the car appraised, on the screen it says offer ready. We didn’t know what that mean cause all of it says offer ready. An hour past, we gone up to the counter, asked how much longer, the woman with the fake butt says she doesn’t know and that we can go home if it’s too much. Had she literally turned around to look at a tray of paperwork that was ready, this review would have never exited. She was too busy on her phone to simply do the simple task of simply looking.. 2 hours after, we asked them again and turns out, the paperwork was ready the whole time , the whole team literally never came out to let us know everything was ready. We noticed them coming out and telling everyone around us that their car was ready so we thought oh okay when it’s our turn, we will get called. We generally don’t like to bother people so we didn’t persist as much. Extremely unprofessional, if you can go elsewhere please do. If you do come here, I’d recommend you to literally stand there and stare at them so they don’t forget. Initially I kind of wanted to see what would happen if I simply stay here until they’re closed loll but a nice man helped us out and literally had to tell the whole team at the business office to see if our paperwork was ready and ta da, it’s been ready for 3 hours."