Advance Auto Parts 961 Providence Highway, Norwood, MA 02062

"I’ve been going to this advance auto parts store for over 15years. I’ve learned to rely on them for parts and customer service, But going above and beyond is what I experienced with the staff of advance auto parts today. Jordan was knowledgeable and kind. I will always start with this parts place for many reasons…today was just another one. Thank you!"

"I came into this store just to pick up some oil and while the service was great I almost lost my hand to the door they have. You have to push on the in door to get out because their out door is broken, and according to the young man behind the counter it has been for almost 6 months. This is very dangerous as I am older and am not as strong as I used to be. I could barely get the door open as it is. Not only does the door push out but it slides once you push on it and comes crashing back at you. I thought the glass was going to shatter. He said they get complaints about it daily but the company is refusing to handle it. This is unacceptable and I will not be shopping here again as long as the door remains the way it is. I'm going to be contacting the local fire department to have that place shut down. It's a major fire and safety hazard"

"Incompetent staff. First, after completing my purchase and going out to the parking lot, I noticed I did not have any info on the receipt to get the rebate I qualified for. I went back in and was told the guy who rang me up threw the rebate receipt in the trash. So he goes into the trash and now I have a rebate receipt that was sitting in trash. Great. Second, I noticed I was charged a higher price for two of the items I purchased compared to the listed price in the store. The manager said they were in the middle of retagging items with price increases and they must have missed them. I asked if he could honor the price I thought I was buying it for and he said yes and I was "lucky". When he tried to refund me the money, it turned into this big technical problem so I said forget it and left. Third, I come home to discover I was given the wrong rebate receipt. So no rebate for me. Clearly, this is the type of store where if you're not on top of the staff there's a strong chance you'll get ripped off."

"Bad experience. Ordered a battery online. Phoned ahead to make sure they could install. Waited 10mins to be told it was too cold to install a battery. When I asked if that was really the reason I was told they would have to look. When a look was taken I was told that it needed a mechanic and was too difficult. I'm not a mechanic but I know I could have changed the battery. There are big signs in the store saying free battery install. My experience was that this is not true."

"I went to Advance Auto Parts this morning and Philippe A. was extremely helpful in locating what I wanted. I have visited this store on the past and have always found them ready to help. When I purchase windshield wipers and am having difficulty putting them on my car they come out and show me how it is done and as a senior citizen I always appreciate that. Great store. Great service"