Hertz Car Rental - Lowell - Rogers Street Hle 831 Rogers Street, Lowell, MA 01852

"Upon entering, I was greeted by Shevonne, she was so awesome!!! unfortunately just my luck there were no gas cars. Except a chevy bolt electric car. Shevonne told me I was going to like this car. I being driving this car for a week and I really enjoy my rental car is sooo fast. I love it!! All men enjoy a really fast car. Great recommendation. Shevonne is who helped me and she was so hospitable and thorough. In Massachusetts sometimes good customer service is hard to find. But at the Hertz at 831 Rogers St in lowell Shevone will go the extra mile with a smile. Thanks for the great work Shevonne!!!!"

"Received amazing service from an employee named Kalan. He was the only one working on a Saturday. Despite a long line in front of him he was kind, and professional. He maintained the same energy with each person he served. I am not sure why management would only schedule one employee on a Saturday though, I waited over an hour to get my rental. When I emailed the manager to inform him of the excellent service from his employee and the long wait time I never heard back. The service I received from the employee deserves 5 stars otherwise."

"My husband and I went to pick up our rental about 30 mins early, when we entered into the office we were greeted by the customer service rep. There was an older man who was upset because there was a 200$ hold on his car for a deposit, so for whatever reason he felt the need to be very disrespectful and rude to the young female Hertz rep. and she remained calm;polite and respectful. It was sad but comical to witness a grown man act like a child while the complete opposite was the mature adult. We ended up waiting a little past our booked appointment which was not her fault...Ms.Ambrose was very apologetic, she offered us a free upgrade and we did appreciate the offer but had to decline because of personal reasons. We were just happy to see that there is hope for the younger generation."

"I rented a car from here and about an hour later there was something wrong with it. Called the place and brought it back which was Miles and Miles Away at this point. They made me put gas in it even though I never would have had to travel back that way and then they were going to have me bring it the same time as originally in the morning a week later which at this point picking up the second car it was in the latest afternoon. Luckily I contacted the manager that following Monday and they reimburse me for the gas and also I could bring the car at the time the second car was picked up. The manager also had no idea why the gentleman had me bring it all the way back to that location when the town I was in when the car was having an issue had a Hertz. I give it three stars because the manager did make amends."

"Worst customer service. Husband called multiple times and was put on hold only to never be answered. Car smelled so badly of cigarettes. Took unauthorized payment from my bank account. Would never use them again or recommend them. To be honest I’d give them a negative star on rating"