Gervais Lincoln, Inc. 24 Reiss Avenue, Lowell, MA 01851

"Always a pleasant voice on the phone and always helpful and pleasant whether servings the car or sales. Efficient and fast service for my appointments. I would recommend Gervais Lincoln as a dealership with a caring attitude."

"If I could leave a zero star review I would. The service at this place is absolutely horrendous. They were rude to my wife every time she took the car in. The car seemed to always come out in worse shape than when we took it in. They kept our car for 3 months to fix a leak in the sunroof. When we finally got the car back it still leaked, now rattles because they didn't put it back together properly and grease stains in the interior. Now we are having to deal with corp. to resolve. If you want a place with a good service shop...this is not it."

"Just leased my 6th vehicle from Gervais Lincoln and I absolutely love my new 2024 Lincoln Nautilus! It has always been super easy doing business with them. Thanks again!"

"I dropped my car off at 8:30 AM for my appointment. All I needed done on my MKZ was a recall, and a trim piece installed. I called at 1 to ask if it was done. I was told it was coming out of wash and it’s almost done. By 2:30 I didn’t hear anything so I figured it had to be almost done. I got there at 3 and saw my car had just started to be worked on. I waited there till 5 to get my car back. They did a terrible job installing the trim piece. The piece is sticking out and I can press down on it and it makes a sound, It is not properly installed. The weather stripping also looks like it wasn't sealed right around the new trim piece. The other side of my car is completely flush. There are also scratches on the trim next to where they installed it and there is a bad scratch on the wood trim in my car that wasn’t there before I dropped it off. The wood trim piece is in the same spot they worked on. I am extremely disappointed. They charged me $180 to scratch up my car and not install it properly. This is the second bad experience I’ve had at Gervais Lincoln and I will never go back or tell anyone to go there. At this point, I don’t even trust them to make it right to me because it’s been my second bad experience. They are 100% a sketchy dealership. I am planning on reaching out to corporate to tell them my experience. I hope this helps the next person so they don’t have the same experience as me."