T-Mobile Experience Store 270 New State Highway, Raynham, MA 02767

"Just left there , so rude and arrogant, making an exchange at store, employee rips open box, throws my box with info into the garbage! My info for repairs is on it. He immediately brought my device next to a phone and didn't even explain what he was doing.... I toom my device back because setting up devices and copying info is supposed to be done by customer, not in hiding by some stranger at a store who just took all your ID info. Store is unresponsive and shady and beyond rude."

"Jaden was awesome - really took care of me. Great customer service. Calvin is a good dude as well."

"We were blown away with the T-Mobile experience store here in Raynham. It lives up to its name, upon entering, we felt the ambience of a whole experience. The interior design is very modern, and we love the upgraded decor very comfortable, and posh! They have done an amazing job"

"I recently had an extremely frustrating encounter at my local T-Mobile store, and I feel compelled to share my disappointing experience with their customer support agent. Firstly, the store itself was chaotic and disorganized. There were long wait times, and the staff seemed more interested in socializing with each other than assisting customers. The lack of professionalism was evident from the moment I walked in. Upon getting assistance, I found the customer support agent; I don't recall her name. I don't mean to disrespect her weight, but she is the big lady who works there. She was unhelpful, very rude, and uninterested in resolving my concerns. It was as if they were going through the motions without any genuine desire to assist customers. Their lack of product knowledge was astounding, and I felt like I knew more about T-Mobile's offerings than they did. Moreover, the agent was dismissive and showed little empathy towards my issues. Instead of actively listening to my concerns, they seemed eager to rush through the conversation without addressing the core problems. It was evident that customer satisfaction was not a priority for this particular representative. Additionally, the store's policies were not communicated clearly, and I left feeling confused and dissatisfied with the customer support agent's resolution – or lack thereof –. It's disheartening to see such a disregard for customer service in a company that relies heavily on client satisfaction. Overall, my experience at the T-Mobile store and with their customer support agent, precisely that big lady, was awful. I would caution anyone considering their services to think twice before choosing T-Mobile, as my encounter left me with a sour taste and a strong desire to explore other carriers."

"Walked in and they do not even greet you! Then when they do acknowledge you and you explain a situation, they look at you like a crazy person. they do not help, they tell you basically if you lose your phone, you still need to come out of pocket. Or call the third party to do an insurance claim, that you will pay $250 for a deductible. T-mobile has completely lost their minds. If I did not have a contact I would discontinue this service."