Spectrum Store

"They helped my elderly father when he lost his phone, and they also found him a discount to boot. I was happy with the patience they showed to us. Aaron was very helpful."

"Been to this store 3 times. The manager walks around chatting with people and waits on no one. I'm sure she could handle equipment exchanges. Instead of people sitting for hours while the other reps spend 30-45 min with each customer. What a joke! Hire an actual WORKING MANAGER!"

"Extremely poor and inconsiderate service. Waited around all morning, after making an appointment the very same day, and took vacation time from work, before driving 30 minutes to the location at my scheduled appointment time just to find the location was unexpectedly closed due to power outage, an outage which strangely wasn’t impacting any of the neighboring businesses. Why not send an email or place a call to customers who have scheduled appointments for that day? I’ve now lost paid time off from work and more than half of my Friday for nothing, and still have to go back later. Alternative is to drive 40 minutes to a different location. Awful way to treat paying customers."

"The Spectrum product is pretty good but the service at the Pittsfield store is terrible. I was there when the place opened this morning and was third in line - there were two employees, and it took 20 minutes before I was helped (I was just dropping off equipment - it took 10 minutes to complete this task). By the time I left, there were twelve people waiting! Employees show absolutely no regard for customer wait times. This is the third time this happened to me so it is NOT an anomaly."

"Cable always goes out or freezes loses sound all the time right now I have no Wi-Fi keep going back keep having the same issue they keep sending out a technician guy and still nothing is working correctly this is horrible service I wouldn't recommend this place to anybody but sadly this is the only cable place I hope we get infinity around here so people can switch"