CompuWorks
1 Fenn Street, Pittsfield, Massachusetts 01201
About the CompuWorks
Welcome to CompuWorks, your trusted partner in IT solutions located at 1 Fenn Street, Pittsfield, Massachusetts. At CompuWorks, we pride ourselves on providing top-notch technology services tailored to meet the unique needs of businesses and individuals in the Berkshires and beyond. With a team of skilled professionals, we offer a comprehensive range of services including IT consulting, managed IT services, cybersecurity solutions, and network infrastructure support. Our mission is to empower our clients with reliable and innovative technology solutions that enhance productivity and drive success. Whether you are a small business looking to optimize your IT infrastructure or an individual seeking expert tech support, CompuWorks is here to help. Visit us today and discover how we can elevate your technology experience.
Photos of CompuWorks
1 Fenn Street, Pittsfield, Massachusetts 01201, United States
Opening hours of CompuWorks
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of CompuWorks
"It was a tricky fix, due to circumstances beyond Brian's control, but he confidently went through the progression of necessary steps and got things working properly. Very positive encounter. He is cheerful and pleasant to work with. 5/18/23 Update. I am reducing my review from 4 months ago from 4 to 2 stars. I have had several opportunities since then to ask them for help. Their response has been uneven. The scheduling process itself is unwieldy, requires multiple emails. Most of all, it is impossible to get them on the phone. I had specifically requested a phone call to quickly settle my issue. Instead I got an email asking me when did I want to schedule a phone call? And this was only after an officer in my organization leaned on them to contact me. They don't seem to get that a 2 minute phone call solves a lot of problems faster than several emails. The techs are great once they arrive in person, or even on the phone, but there is a lot of wasted time before they get there, and I find their process impersonal and inefficient. Sad emoji."
"It's very upsetting when my computer has an issue and I'm unable to do my job, and when I call CompuWorks, they respond right away, and one of their many excellent technicians resolves the problem like magic. They are very kind and understanding and knowledgeable, and it's always a great experience working with them while they fix the problem. CompuWorks gets 5 stars every time I need their help. They're the best!"
"When our client is using CompuWorks to handle their IT, it's a relief. It means we have a competent, thorough group of people who are going to solve the problem. The world of email accounts, domain name, and DNS configuration is typically a world of trouble for us. These folks take care of it, and that confidence is passed on to us, and to the client, right down the line. If you're looking for a Managed IT Services Provider, give CompuWorks a call."
"CompuWorks has been assisting me with my company’s IT needs since the 90’s. As my needs grew CompuWorks was there to assist me with a strategy for my IT growth. Initially I would need them to fix problems. Which they did. Now I need them for strategic planning on everything from hardware purchases to long range business IT planning. Here is the net of it all for me. My business under the eye of CompuWorks has never been down. The Healthy IT platform they have me on has allowed my company to always deliver for our our clients. It also relieves my staff of IT issues that can lead to far more work in an already challenging work environment."
"I want to elaborate on my one star review given 6 months ago. "A fish rots from the head down," is how I would describe this company. I have had many interactions with this organization in my career ranging from "OK" to simply "unprofessional." The day-to-day employees do a pretty good job, however the leadership leaves a great deal to be desired. Firstly, even if you have credentials and experience, they will talk down to you. Compuworks management will try to convince you to do it "their way," even when presented with evidence that their way is wrong. "Their way" usually involves them taking more control of your infrastructure as they position themselves so that you have no choice but to continue as a customer. Another issue experienced regularly is they sometimes provide services when none were asked for and bill you for it. Management would explain they were being proactive, however truly proactive measures would not be implemented unless asked about. This type of selective prevention comes across as suspicious and informs my previous point. With today's technology you do not need to choose a MSP just because they are local and in your zip code. Choose a company that will give the respect a customer deserves and not lip service so that you can keep getting billed. A fish rots from the head down, and this company stinks."
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