Verizon 505 Pittsfield Road, Lenox, MA 01240

"Incredibly helpful and kind. I had a problem with my phone not being unlocked when it should have been (by like ... A year+). While obviously nothing they could do in store they were incredibly helpful and tried everything they could. Even checked up on my situation after the fact. Thanks guys!"

"Paul Duma of the lenox MA VERIZON was absolutely superb!!! Addressed all the issues and changes I needed. And made many valuable suggestions that will further my usage of my iphone and Apple Watch. I will probably now upgrade one of our iphones because of his explanation He is patient and listens carefully to small and important quirks and puzzlements we all have with these magical devices. Thank you Verizon! y"

"My sales representative was Mr Duma and he couldn’t have been more helpful. Unfortunately I’m a little behind the times with technology and he was most helpful and appreciated my deficit. I was nervous about doing a new phone and he was helpful in making my decision today about what to do."

"Excellent service! Aidan Gilman did a thorough search of my account and found ways to help me save on my monthly bill. He also helped set up my new devices. Had a wonderful Verizon store experience!"

"The store scams people. Dont buy a phone here. Go to the real Verizon store in Pittsfield. This is a 3rd party retailer. They will offer discounts, services etc that aren’t real. 99% sure my phone was an open box item that they sold as new. The screen was covered in dirt and a film that only came off with hard cleaning. Have been getting endless spam calls since going there so they probably sell peoples information as well. This store sucks. They charge extra $45 “nonrefundable” fees without disclosing them. Absolute scum practice. They will present documents to you with a Verizon logo stating it requires a signature for your contract with Verizon. It’s actually Cellular Sales Inc. contract that allows them to rip you off at any point during the transaction. Disgusting business. They respond and tell you to call but the customer service does nothing to help. They confirm you are indeed being scammed. They’ll put you on hold several times and offer no further assistance every time. They won’t connect you to a manager. Only that they “can forward this phone recording on but there is no guarantee a manager will reach out” Look up the complaints about this third part retailer on the Better Business Bureau site. This company is built on scamming its customers. Selling used phones as new, charging for services not provided. Lying saying certain charges are a standard Verizon charge. Don’t bother calling if you got scammed. Accept that your $45 is more important to a multi-million dollar company than their reputation. Scum. Scum Business."