Chase Bank

"They won't fix the chip reader for the door to open to the 2nd atm machine"

"My mom had fraud on her account and I took her to chase in Whittier CA so they could help her out and we were told that there was no one to help us out that we would have to make an appointment. We asked to teller if she could order a new card And send it to the address in California because she was going to stay down here for two months. She said no problem but gets to be that she send it toTexas. The teller made us an appointment for next day at 12 PM with Adriana J Rosas. we got to the bank 10 minutes before 12 nobody even bother to ask us if we had an appointment or we were waiting for someone . Adriana J rosas called us to her desk, but there was never a greeting as she told us that we had an option of calling customer service on the phone that we didn’t have to go into the bank. I told her I understand we try that already but it’s not working out for my mom . Her response was well. The only difference by you coming in here is that I’m the one who’s gonna be calling customer service it looks like she didn’t really want to help us . I just want to say I am very disappointed with the customer service that Adriana J Rosas gave us ."

"Walked in to ask questions regarding international travel using money/card. I desk was occupied by worker helping someone, turns out shes a worker too. She saw us standing by table(where u sign in) but no paper to sign. Asked how can I help? We said we having questions regarding money spending for international travel... she said foreign exchange is at teller, go there. I said well we have other questions about credit card, thats when the worker(sitting on customer side), said any exchange foreign currency is @ teller. Finally another lady from another desk walks up( Yes the other ladies addressed us while still sitting), but then started to say the same thing. By the time we explained in DETAILS about money wiring and etc, we were fed up with the attitudes we received from all 3 workers. Its a shame this is our usual branch, but the workers change. Not all are bad, like the tellers. Its unfortunate that they have this attitude."

"This is the 2nd branch I’ve been to today hoping to open an account t and deposit 60k into it, and I STILL can’t manage to meet with anyone without waiting at least an hour. I just bought a home and was really hoping to use chase for my mortgage payments but I’ll just be going with a different bank. Never in my life have I had this much money in my hand and had such a hard time getting someone to take it from me. Unbelievable…."