U.S. Bank Branch 11350 South Street, Cerritos, CA 90703

"I've always been please with the service but today this employee sure is not a pleasant worker Very poor customer service or should I say poor customer relations"

"Today I called and was sent to Suzanne in the relationship department and went above and beyond and helps me with all my banking needs all that is left now is for me to go into the bank branch and see if they can further assist me just like Suzanne did if not then I don't know what, my problem I have is with Maya at the Cerritos office she did not seem to really know what she is doing and sucks with customer service is not polite or anything but Suzanne really helped and she saved the bank from losing two more customers Maya needs more customer service training but I think Suzanne should become a manager in the Cerritos Branch because obviously she knew what she was doing and she was polite and cracking jokes with me which is great so talking with her was very delightful"

"Poor customer service. Appointment only on Saturday is a joke."

"This branch is the worst.. I waited for more than 10 min to open CD account, however no one in this branch even look at me or greet.. there's no customer service at all... I went over to a rep sitting on her desk doing nothing and ask for help.. instead of help of provide customer service, she said that this branch is appt only and she cannot help even though she just sitting doing nothing... I guess US Banks pay their employees in this branch to sit around and doing nothing... I wish I can give negative review for this US Bank Cerritos branch."

"Honestly it’s ridiculous how bad US bank is. Having 4 employees behind the tellers desk. I on his phone the entire time, 2 sitting doing nothing. While there’s 4 people in line. Only 1 person helping. Honestly this is at all locations but this particularly seems to always have several employees doing nothing. And relying one one single person to do ALL the work."