Chase Bank,

18801 Gridley Road, Cerritos, CA 90703

"Bobby is amazing. We are very happy to be here and we’ve been welcomed with open arms. The service is top tier. Thanks again, Bobby!"

"This branch is Bad. I love Chase but stay far away from this one! There is a girl and guy who works there and they take nothing serious and laugh in your face when you ask for help. Please save the flirting for after work! The two are entry level tellers in the front and as you can see from the stars they do a horrible Job. Go to the one on South by Golds gym. They are AMAZING. Do better or hire better!"

"Have been banking with chase for 10+ years. They refused to print my bank statements for me. I found this ridiculous because it was not busy and they just didn't want to. I've been to other branches and they were happy to help. Seemed like the employees just didn't want to be bothered. Terrible customer service. They don't care about their customers here"

"I went there to request a cashiers check for an auto purchase. Elizabeth was the teller who assisted me. Her demeanor and professionalism exhibited standout qualities. She revealed to me that we shared similar experiences in what I was doing and our shared life experiences, though we’re a couple of generations apart. She was engaging and, while I waited for approval, she used her bilingual skills to assist another gentleman, though he wasn’t a Chase account holder. Overall, if I resided near this area I’d carry out my face to face transactions with her and the other staff here. I haven’t had an interaction as enjoyable as I had with Elizabeth. I never leave reviews, but this experience compelled me to do so in this case. Thank you Elizabeth and JP Morgan Chase in Cerritos. Cordially, Ronald Roberts"

"I was cashing a check and arriving at 4:45pm right before they were ready to close. I usually feel safer to cash in person since it is a fairly large sum. The eastern Indian staff approached me and instructed me to use the ATM, which I did and it was done in less than a minute without continuing waiting. She also out of professional courtesy asked me anything else she could do for me. She knew one of my mailed checks was washed and she immediately suggested me reopen a new one and close the old one just in case. I was quite surprised because where I reported the washed check, the brach banker did not say anything about this and he was quite slow and relaxed in handling anything. In fact, I was not sure he knew how to do this. The branch is good. It is small, but people are nice and professional enough. My 2-time experiences are both good. Keep up the good work!"