Bank of America (with Drive-thru ATM)

"Patricia Simmons is great. she is very good in customer service. since I started banking in 2017 Ms. Simmons is of very great help"

"I am not sure why this place has gotten so many bad reviews and the least stars but I went in to accompany my family and I am not a member at all. However, every interaction we had with any associate was professional and kind. The only associate that greeted us with a smile was Theresa - she was also first associate that welcomed us! I observed Theresa walking all over the place making sure that everyone who walked in or waited was tended to. Theresa is a wonderful asset to have at this B of A branch! Thank you for welcoming us with a smile! I hope everyone smiles just like Theresa when they welcome customers!"

"STELLA is exactly why I don’t bank with Bank of America. First this incident happened yesterday December 23, 2022 around noon. I waited a day to be sure I wasn’t just wound up and to be sure I could cash the check in this story without issue at another branch. After waiting in line for far too much time because there’s only one teller, (the teller Maria was very nice btw), Maria needed to get approval for me to cash a check from my client. Understanding my client has banked with Bank of America for many years and knowing it basic procedures this was fine with me. Stella then took over, sat staring at a screen for a while, said nothing to me and then quickly whispered something to the teller and walked away. Maria told me Stella denied my cashing this check because there was a discrepancy with the signature on the check. WHAT?! I wanted more information but Stella was gone, behind the door to somewhere, somewhere out of my range to question. Minutes later Stella came out to the main floor where I ask to speak with her about the problem. Stella denied the moment by telling me I could wait. I said no. I’m a customer and it was rude for to walk away from me. Stella proceeded to try and delay my conversation by saying she had to speak with another client. Again, I explained I was the current customer she didn’t finish with and that it was rude and is still rude. Again Stella tried to deny me. My wife then stated to Stella how through all this Stella never even attempted to apologize. Stella still tried to brush us off again and my wife called her out again saying; “ and you still ignore my husband questions and still haven’t apologized.” Stella finally offered a deflated apology which bordered on sarcasm. I said it has no value toward the situation or lack of customer service. You’re rude. And we left. FYI: I had no problem cashing the check at BofA in Hacienda Heights with supervisor review. Ridiculous and it matches the consistency of the reviews for this Cerritos branch."

"Worst experience I’ve had with bank tellers. They were rude and tried to use their lack of structure and organization as an excuse to not help clients and keep their word. They made me take 5 trips within a week for something that only took a minute to fill out. Sonia and the manger who I believe is named terry were not helpful. Sonia was rude and condescending and used “ you’re not my only client” as a reason to keep me waiting. One of the tellers Maria was actually nice and helpful, she was able to help me. Her manager on the other hand told her not to help me but Maria told her I had been waiting a week and that she was going to help me. I tried being understanding but after a week of telling me come the next day, come the next day and rude attitudes there’s no way I can be as understanding."

"s l o w . Remodel makes it pretty, but worse. 7 windows, 2 tellers, 7 people in line, and long transaction times. Business Advantage line unattended. I rarely need to go into a bank; this reinforces why to avoid it."