U.S. Bank Branch 5767 East Pacific Coast Highway, Long Beach, CA 90803

"DO NOT BANK HERE. I opened a business checking and made sure it was the type that doesn't get charged a monthly fee. They opened the type that does. Then I went in to change it and she said she did and I'm still being charged a monthly fee."

"Totally unprofessional. Took me four attempts to get some statements for visa purposes printed. 1. made appointment online with my requirements, arrived at the bank my requirements were not found and copies could not be made right away. 2. picked up the copies a week later, the teller Hebe Torres printed the wrong date range, I called in the error and she did not seam to care much. 3. wanted to pick up the new copies a day after they were supposed to be done, they were not ready. My wife waited and brought them home. 4. on the new ones they cut off the dates on the copies and therefore the statements are useless as much as the staff involved in this task at this location. Crypto will make banking obsolete, can't wait."

"I would put no stars if I could. I read a previous post that spoke about this particular location being racist. We chose to override it and go anyway. My husband and I experienced the most racist encounter with one of their bankers Jaiden Thuresson. What's really sad is racism still exist in this day and age. I'm not one to mention racism at all but this was pretty disheartening not to mention. We bank with Wells Fargo and have never encountered this type of character and personality. Not in the banking industry. I came here to have a separate account at another bank. I'll stick to where I am. Sorely disappointing."

"Great customer service!! Hebe Torres has provided exceptional service. She has made my banking experience a pleasurable one. I recommend this location highly."

"Just opened up an account with this bank after having my wallet stolen and I am very happy with the benefits and the customer service I received. Kat was fantastic, friendly and very helpful. I would recommend this bank to any service member and their family!"