Wells Fargo Bank 111 West Ocean Boulevard, Long Beach, CA 90802

"I had an incredibly frustrating experience at Wells Fargo located at 111 W Ocean Blvd on Friday, March 9th, 2024. Upon entering the branch at 3 pm in need of assistance with my retirement account, I was met with a female banker who informed me she could not help me and that I needed to schedule an appointment. Reluctantly, I booked a meeting for Monday, March 12th at 9 am, only to find out that I was scheduled to see the same unhelpful banker, Celina. Celina then proceeded to send me on a confusing journey to locate the "appropriate banker" for my "WAY2SAVE" retirement account, leading me to the 2598 Cherry Ave branch without any confirmation or assistance. Upon my arrival at this location on Monday, March 12th at 9:30 am, I was informed that the banker had no available appointments. Fortunately, the teller was able to secure an 11 am appointment for me at the 4411 Pacific Coast Hwy branch. This entire ordeal was a complete disaster and a significant inconvenience. However, my experience took a positive turn when I met Vutgsaranymol Pin, also known as NEMO, at the final branch. NEMO was a breath of fresh air, displaying a willingness to assist me with my transaction and doing so with a friendly attitude. Despite the numerous setbacks and poor customer service I encountered at Wells Fargo, NEMO's exceptional service and professionalism were a silver lining in an otherwise disappointing experience. The lack of communication and organization within the bank greatly impacted my visit, leaving me frustrated and dissatisfied with the overall service provided."

"Extremely poor customer service from the tellers and on floor bank management on 12/26/23. For a customer that has been with them for over 15 years helping with depositing a check, NOT cashing the check, is something they would not even consider. I will make sure that Everyone knows that Wells Fargo will NOT help their faithful customers. Worst experience and bank ever. Switch to CashApp and CapitolOne."

"I've been living in Long Beach for over three years, and this was my first time requiring assistance from this location to schedule appointments. Unfortunately, I received no callbacks, and the only explanation given was that due to some issue, the banker couldn't call. Not going to visit this location again."

"Daisy Garcia an Martin the investor have to be the most dishonest an disrespectful people I've ever dealt with in banking , im 57 an Daisy went out of her way to try an make it hard for me to handle my business. she was cocky when I was asking for money an so far has made it difficult to move forward because she handled business incorrect , signed JUDGES order should be more than enough for these banks to follow a more Fare an Respectful way to help its clients if they want clients to stay with them , her over the top way she tried to disrupt my progress is a Prime example of the Character she an the other Martin pocess, EVIL an Hateful why else would you not help , never trust these 2 or Wells Fargo for that matter when these are it's employee base"

"I bank with USAA (no branches) and needed an immediate teller’s check. USAA told me to get a cash advance on my debit card at ANY bank — I didn’t believe it so I asked at a Wells Fargo in Marina Del Rey and they said “sure.” Fast forward to walking into Wells Fargo in Long Beach (where I needed the check) and nope, no way, they wouldn’t help me. Total lack of customer service… no worries though, the Chase bank down the street (not a member there either) hooked me up in about two minutes. I know which local bank will get my business as soon as I finish my move to Long Beach"