Los Angeles Federal Credit Union

"I have been coming here for more than 20 years. It always is a pleasant and friendly experience. The staff is well informed. And when I ask for something unusual, they ask questions, make phone calls, and get the help we need to follow the correct protocols for taxes or other difficult tasks."

"Customer service(Rosie) is the best hands down. From auto loans to personal loans. LAFCU has your back !"

"I love the service that I am given by everyone at the Gardena branch. Starting with your security officer, tellers, MSR's and the branch manager. They are always courteous and attentive. There is one thing that bothers me. The branch always looks dirty. The floor always is dirty. It smells like old mop water. You need a better cleaning crew. Here are some pictures. LAFCU you can do better."

"If I can give it a negative star I would. They say I owe them over 1000.00 based on something regarding "courtesy pay" that they provide. I never approved of it and never wanted it. In their words "we sent the approved form. Since you did not answer the response we started the courtesy pay". So with that said. They allowed transactions to happen when normally they would not. If you're a member watch your accounts. What they did is illegal and non-ethical. Would not recommend them to anyone. There provide a fraudulent service here to gain money. There worse than BofA AND wells Fargo put together. I am seeking attorney at this time."

"I was looking into local banks and wondering if this one had better reviews or didn’t have the phone service issues noted in City First/Broadway Federal Bank.. and no this bank seems to have those issues and more(comparing customer service issues generally applicable to the bank as a whole rather than specific bank locations). Of course I would still pick this bank over a larger corporate bank even with the customer convenience issues. Three stars for neutral in lieu of abstaining from star ratings."