Wells Fargo Bank 925 Broadbeck Drive, Thousand Oaks, CA 91320

"The new hire is not as friendly. Unfortunately, there are always long lines and they are short staffed. Management either doesn't want to hire more or can not. This stresses out the current staff which in turn seem to take it out on customers. Corporate should really step in and see why there is so much staff turn over at this particular branch."

"Visited the Wells Fargo on Broadbeck Dr this A.M. Only one teller was open, so I had to wait for 11 minutes to get served. When I asked the teller that I was going to deposit $420 cash to my wifes CC, he told me the Bank does not allow that = but that I can go to the ATM and do it without any issues. I debated that this was a silly rule that could be circumvented easily and of course, it made no sense at all. I asked to speak to the Manager, who was called over, The Manager had been at the front working with another teller while I was waiting in line. I waited for a few minutes for the Manager to wrap up what he was working on. Then I advised him that what he was doing could be done at any time - as the Bank was empty - but losing a potential customer through blatant disregard could not ever be repaired. As a former Executive manager of Banking institutions, I can say that Management at this Bank is poor."

"Puts Bank of America to shame. They should take lessons on what customer service looks like. Most of the time. Keep your standards high. No understaffing nightmares please."

"New to this area. Recently moved here from Chatsworth. First time in this branch. Ryan was very pleasant, kind and helpful. Took care of me without any problems. Thank you for the great service."

"I visited this local branch to do an escrow wire transfer and it was a terrible experience. I called this branch at 9am on the dot this morning right when they opened to ask what’s the cutoff time for sending a wire transfer today. Sean said I just had to initiate the transfer no later than 2:30pm to have it GUARANTEED to go out today. I personally scheduled a 1pm meeting with him on the phone on that same call. I showed up 10 minutes early, initiated the transfer no later than 1:15pm and was given confirmation paperwork from Sean and left the branch. I got a call from the escrow company at 3:43pm saying the wire transfer had not gone through yet. I thought that was super odd so I called Sean at this branch and he said he needed 5 minutes to look into and call me back. HE DID NOT CALL ME BACK. I finally called at about 4:45pm right before they closed and talked to Phil. He said Sean was not available. I begged him to look into why my wire transfer didn’t go through. After being on hold for several minutes Phil got back on and just said it will go out on Monday. This is completely unacceptable! There is a very specific reason people choose to wire transfer large amounts of money—because it needs go out FAST! We now risk losing this home due to complete negligence. We’ve already moved both of our business accounts over to a competitor bank and plan do now move our last remaining personal accounts if or when we settle on this home purchase. If you decide to do an escrow wire transfer DO NOT do it through Wells Fargo, and certainly not through this branch."