Western Auto Body

"I’m never going to one of the big auto body shops again where I was just a claim number. Western Auto Body (the one on Condo Court in Santa Rosa) was recommended by a friend, and I had the best experience with personalized service and excellent communication from Mike, the owner, and Veronica who runs the front desk. And my truck looks good as new. Highly recommend."

"Really helpful with everything from my insurance to my trauma, ha! Will use again any time!"

"Western Auto Body me out on a previous insurance claim. They were professional from start to finish and I will continue to use their services in the future. Veronica in the Office is beyond professional and the owner Mike was very friendly and helpful! Highly recommend!"

"Meh. Lots of issues getting accurate estimate and paying for the whole job. Pluses: Friendly staff; knowledgeable installers; free loaner vehicle for non-insurance paid work. Minuses: estimate was highly inaccurate and cost was 2.5 times the estimate; be aware of 3% service fee for use of a credit card for payment. (The owner says there is a sign stating this in their office; be sure to look for it because I didn't see it.) Communication about delays and pick-up times could be better. Plus/Minus, depending on who's paying the bill: they do a nice job detailing the car inside and out. If you're paying out of pocket, you will be paying for the time and materials for someone to do this for you. Owner told me that they don't charge for this service, but they paid someone to do it and paid for materials, so it's the customer who pays it in the end. That's the way business works."

"We pulled into Sichel's Auto Body unannounced just before closing on Sep 12 driving a rental vehicle. We were involved in a minor parking lot mishap a day earlier causing a small dent and bendout on the passenger door. Mike, the manager was incredibly pleasant to deal with and once observing the damage called for his main guy to come out and repair the car free of charge. It took only a matter of maybe 5-10 minutes but saved us untold problems dealing with the rental car company and insurance. When the work was done it appeared good as new and after showing our appreciation for their kindness, we were on our way to enjoy the rest of a great vacation. Would highly recommend these guys anytime you need great work done on your vehicle as they are very competent, professional, and kind to strangers pulling in to get help with life's dents and dings."