Southwest Airlines

"My experience for a first-time flyer was great I definitely am going to fly again sometime soon"

"Canceled flights and flight delays. First time flying with them again since they destroyed the countries Christmas two years ago. Took nearly a year to get a refund for that. This time we were stuck on a half day layover because they canceled our first flight yesterday and booked us on one early in the morning, then our second connecting flight was delayed 3 times trapping us at our layover all day and keeping us from home until early AM the next day. This was my last time using Southwest. They just aren't worth the headache. They cannot seem to do anything right and their planes are the least updated. We only fly with them because of their 2 free bags per ticket. But my hatred for this company is at a point that I'll pay for checked bags now."

"Southwest is awesome. Great people.they are humans! Friendly and humorous, very outgoing. Great service from check in, through TSA to boarding."

"Excellent service from the Help line where I changed to an earlier flight to the crew at boarding and on flight. Excellent service. Thank you and may your business be blessed and all flights arrive safely with pleasant travelers."

"Crazy high price for emergency tickets to attend an unexpected family memorial. Each ticket over $500 to fly from Sacramento to Long Beach a Airport and back totally ridiculous price!!! And there were still open seats on the flight there and back total rip-off from an Airline that used to be top-notch!"