Hermès,

660 Stanford Shopping Center Suite 317B, Palo Alto, CA 94304, United States

"This was my first time going to this Hermes location and I had an amazing experience. The staff were very friendly and welcoming. I want to thank Amanda for assisting us. She helped me found shoes and other leather goods that’s been on my wishlist. We’re visiting from Dallas and definitely will be back for sure."

"I love that this boutique feels like a living room which makes it feel cozy, and I’m lucky to have had wonderful experience there so far. It gets busy during the weekend, so I understand why some people might feel rushed and not welcomed, but I highly recommend an appointment for a more private experience. My SA and other staff have been very great, and it helps that they are very knowledgeable about the brand; makes it less intimidating for me as a new fan of the brand, and so every purchase made was a sure decision with no regret. I do hope that they’ll get more RTW in, especially for fall/winter."

"I would have to say. The only person that was nice and professional was the security guard. It seem like everyone else that worked at Hermes seem entitled to their job position. They did greeted my family and I but seem like they all had something to do in their phones. We asked if they had any purses for sale and of course they would say no. I know the games and of course the salespeople would want to only save it and sell it to their friends/clients who had bought from them before. Forums and reddit would suggest you need to buy over $10k with the same salesperson and be their friend to actually get hooked up with their popular bags. That itself would make me hate buying Hermes. At the end of the day it's just the title and price to pay to show off that you own a Hermes. I have one bag myself and my wife own a few bags, hats, and slipper but qualify isn't matched compared to Dior or Chanel."

"I had a great experience! I went to the store on Christmas Eve with my bf. They do still have a queue outside before letting you in if they’re busy. But also, still have to wait in a queue for an available SA to help you while you walk around inside or sit on the chair/couch. But I believe if you have a SA already, you just have to wait for them to be available. The SA were helpful and nice. I mainly bought some items online but will be purchasing more items in store with my new SA, Jerad. I wasn’t expecting to come out with a bag purchase but I was hopeful. I bought my first Hermes bag, which was a mini Evelyn. They also gave me a cute Christmas ornament. I’m so happy. It was a Christmas gift to myself."