Fellow

"I love fellow products so I was excited to visit their storefront when I happened to walk by. Unfortunately my experience left a bad taste and made me not want to return to this location. The customer service here was actually confusing. When I went to buy a bag of coffee from the young man working the register he did not say a word to me (literally) to the point that I thought he could not speak. No hello, is this all for you, etc. just no acknowledgement at all. After I awkwardly paid and said thank you to him he said “thanks” back so I realized he could in fact speak. The interaction was so odd that I almost put the coffee back all together. Rly weird and I hope he’s nicer to other customers and not so snobby"

"Jonathan was extremely helpful and gracious in his management of the issue with my kettle. He went out of his way to make sure I would have a functioning kettle and clearly cared about my experience with Fellow. He went above and beyond and solved my problem efficiently with basically no effort required on my part. I really appreciate it!"

"Great experience in the shop! I was really impressed by the guy working there. He was in the middle of helping a customer when some other guy wanted to buy a bag of coffee, but didn’t want to wait 30 seconds for the staff member to finish with the first customer. The guy buying coffee tossed the bag back and stormed out. The fellow staff was courteous and kind the whole time. I bought a tumbler and it’s great, but I’ll keep going back because the people who work there are kind and knowledgeable."

"Great store but terrible service. My fiancé and I came in to look at the kettles. We first asked what the dimensions of the base were, and one of the sales associates said “I don’t know but that should be a quick Google search”. He then walked away. Later we ask what the difference between the regular and pro version was. He says “They have different features” and again walks away. We ultimately purchased a kettle in store because we were already there, but I will never come in store again. What’s the point?"

"Love their products. Great that there is a physical store for you to pop in and ask questions. Everyone here is super knowledgeable about the products. The featured coffees are excellent choices as well, I would highly recommend checking them out and adding them to your selection. Found out recently that they're hosting more tasting sessions and other various events these days. Excited to join in on these as well!"